Lead fully remote onboarding and ongoing training for clinical staff. Design and deliver structured training programs aligned with clinical workflows and best practices. Revise and develop ongoing training materials, including just-in-time training to support process changes and client updates. Develop, track, and refine metrics to measure training effectiveness, learner competency, and overall program impact. Facilitate live virtual sessions, case-based discussions, and workflow simulations. Provide targeted retraining and individualized coaching based on performance insights. Translate clinical workflows into clear, actionable training materials and job aids. Conduct competency assessments and ensure readiness for independent practice. Serve as a clinical educator and mentor, reinforcing critical thinking and clinical decision-making. Partner with QA team to monitor performance trends and identify training needs. Revise training based on client-directed changes, workflow updates, and new hire talent gaps. Participate in virtual debrief meetings with leadership and operational teams. Promote a continuous learning environment through structured feedback and coaching.
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Job Type
Full-time
Career Level
Mid Level