Clinical Nurse Supervisor - Cardiology

Advocate Health and Hospitals Corporation•Chicago, IL

2d•Hybrid

About The Position

The Clinical Nurse Supervisor - Cardiology provides support in the delivery of quality clinical care. This role works closely with the healthcare team and physician to ensure triage, telephone assessments, home therapies, and patient visits are consistent with established guidelines. The supervisor takes a lead role in assisting the clinical team to meet/exceed CI goals, assists physicians and associates in managing patient registries, and ensures staff adherence to timely and accurate documentation. They support a safe environment for patients and associates by monitoring staff compliance with standards, policies, procedures, and HIPAA. The supervisor ensures associates are up-to-date with safety training and certifications, acts as a role model for the Culture of Safety, and works with the manager to resolve patient safety events. They promote and educate staff on the reporting system for events and near misses, and work with the manager to complete ACAs and RCAs. The role leads site clinical integration activities, demonstrates independent problem-solving, critical decision-making, and knows when to obtain additional resources. They hold clinical staff accountable to rooming standards and ensure timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up. The supervisor collaborates with the manager/director and physician leadership to maintain a patient-centered environment, evaluates service levels and operational procedures, and engages staff in issue resolution. They monitor data, review with staff and physicians, and jointly develop improvement plans to meet patient satisfaction targets. The supervisor holds self and others accountable to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP. They participate in activities to evaluate and improve processes, conduct frequent assessments of patient flow, and take steps to reduce wait times. The role is responsible for conveying a professional image, following through on patient complaints, practicing Service Recovery, and fostering a pleasant and professional environment. They ensure adequate clinical staffing by developing schedules and assignments, assist in coordinating managed care issues and nursing updates, and actively round on patients, associates, and physicians. The supervisor collaborates with the practice manager on Human Resource functions, provides leadership to create a motivating environment, conducts regular staff meetings and daily huddles, and documents meetings using the Stoplight Report. They conduct performance reviews on time, demonstrate effective time management, problem-solving, collaboration, and conflict resolution skills, and keep the manager informed of key events. The supervisor provides ongoing performance feedback through coaching and mentoring, orients and trains new associates, documents training, and seeks opportunities for further education. They assure associates maintain certification and required continuing education units (CEUs). The role supports initiatives that enhance practice growth and patient retention, promotes same-day access, and is engaged in volume visit targets. They maintain an effective process for inventory control and medication supply utilization, proactively manage staff schedules to minimize overtime, and work to achieve revenue and cost targets. The supervisor maximizes team efficiency, participates in activities that foster practice growth, and assists in creating and maintaining an operationally efficient and physician/provider friendly work environment. They provide support to the onboarding of new physicians/providers, round with physicians/providers daily, solicit feedback on staff performance, and engage physicians/providers in improving processes, workflow, and EMR concerns. The supervisor assists physicians/providers on patient care and safety issues, reviews physician/provider satisfaction results, and collaborates to execute improvement plans. Additionally, they fulfill other job-related duties as directed, keep abreast of current clinical standards, participate in activities to enhance professional growth, maintain licensure and CEUs, and perform clinical duties as needed.

Requirements

Graduate from accredited school of nursing
5+ years of nursing experience
Current RN Licensure in State of Illinois
Current CPR certification
Good communication skills.
Proficient with keyboard and computers.
Good time management and organizational skills.
Ability to work varying shifts any day of the week to meet needs of the site.
Ability to work under stressful conditions and difficult situations.
Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend.
Able to respond quickly to patient needs and work at a fast pace.
Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick.
Ability to assist in the evacuation of patients in the event of fire or other disaster.
Routinely works with potentially infectious specimens and patients.
This position will recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging.
Ability to travel to Advocate locations.

Nice To Haves

BSN preferred
Leadership experience preferred
Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable

Responsibilities

Provides support in the delivery of quality clinical care.
Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
Takes a lead role in assisting the clinical team to meet/exceed CI goals.
Assists physicians and associates in managing patient registries.
Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
Ensures associates are up-to-date with all safety training and certifications.
Acts as a role model and champion for Culture of Safety.
Works with the manager to resolve patient safety events in the reporting system.
Promotes and educates staff on the reporting system to report all events and near miss events.
Works with the manager to complete ACAs and RCAs when indicated.
Utilizes information to implement process changes and staff education.
Leads site clinical integration activities.
Demonstrates appropriate action and takes a lead role in emergency situations.
Assures timely response to emergency calls by staff.
Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
Ensures AMG standing operating procedures are followed.
Oversees approved site research activities.
Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
Holds clinical staff accountable to AMG rooming standards.
Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered.
Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
Engages staff in resolution of identified issues.
Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
Conducts frequent assessments of patient flow.
Takes appropriate steps to reduce wait times and to keep patients informed of delays.
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
Assists in coordinating managed care issues and nursing updates.
Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
Actively participates and/or leads team huddles.
Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
Conducts regular staff meetings and daily huddles with associates.
Documents meetings using Stoplight Report.
Conducts performance reviews on time.
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
Consistently ensures manager is fully informed of key events or issues that impact practice operations.
Provides ongoing performance feedback to associates through coaching and mentoring.
Orients and provides training to new associates.
Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
Assures all associates maintain certification and all required continuing education units (CEUs).
Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
Promotes same day access and is engaged in volume visit targets.
Maintains an effective process for inventory control and medication supply utilization.
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
Works in collaboration with practice site manager to achieve revenue and cost targets.
Maximizes team efficiency by utilizing all team members.
Participates in activities which foster practice growth.
Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
Provides support to the onboarding of new physicians/providers.
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
Solicits feedback regarding staff performance.
Engages physicians/providers in improving processes, workflow and EMR related concerns.
Assists physicians/providers on issues related to patient care and safety.
Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
Participates in activities to enhance professional growth.
Maintains licensure and completes required CEUs.
Performs other duties as assigned.
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
Actively participates in meetings, committees and projects.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program