About The Position

The Clinical Nurse Navigator I is a registered nurse responsible for coordinating care across the continuum for patients with complex, integration-sensitive diagnoses. The role serves as a patient advocate, coordinating care with physicians from diagnosis or admission through discharge or end of life. The navigator educates patients and their families or significant others about the healthcare experience and implements, coordinates, monitors, and evaluates care options, services, and resources. The navigator connects patients and families with appropriate resources, seeks ways to enhance the clinical and service experience, and works to provide an exceptional patient experience. The role also supports quality improvement initiatives by gathering, tracking, and researching quality metrics, and monitors outcomes such as patient satisfaction, treatment-regimen compliance, and loyalty. The navigator interacts with department nurses and may orient and train incoming Clinical Nurses and Patient Care Assistants. Other duties may be assigned.

Requirements

  • At least 5 years of nursing experience.
  • At least 3 years of experience in the area of specialty.
  • Current, active Registered Nurse license in good standing in the State of California.

Nice To Haves

  • Current BLS certification is preferred.

Responsibilities

  • Coordinate care across the continuum for patients with complex, integration-sensitive diagnoses.
  • Advocate for patients and coordinate care with physicians from diagnosis or admission through discharge or end of life.
  • Educate patients and their families or significant others about the healthcare experience.
  • Implement, coordinate, monitor, and evaluate care options, services, and resources.
  • Connect patients and families with appropriate resources as needed.
  • Identify ways to enhance the patient experience clinically and in service.
  • Support quality improvement initiatives by gathering, tracking, and researching quality metrics.
  • Monitor outcomes, including patient satisfaction, compliance with treatment regimens, and loyalty.
  • Interact with department nurses.
  • May orient and train incoming Clinical Nurses and Patient Care Assistants.
  • Perform other duties as assigned.
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