Clinical Nurse Manager II - Acton Medical Associates

UnitedHealth Group•Acton, MA

7d•$91,700 - $163,700•Onsite

About The Position

Acton Medical Associates, part of the Optum family, provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you’ll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. This position is responsible for the management and oversight of the daily clinical operations in a service line. Responsibilities include clinical leadership, clinical operations, patient and employee safety and satisfaction, quality care, fiscal management, and personnel management. It partners and co-creates a dynamic and collaborative relationship with site chiefs, ensuring the continuity and advancement of systems, care model critical success factors, and service standards. The Clinical Nurse Manager II is an administrative position that holds responsibilities over two or more departments, and over an area of practice with a large number of direct reports or a complex scope of clinical practice (e.g., high-level disinfection, moderate sedation).

Requirements

Bachelor of Science degree in Nursing
Current RN license to practice professional nursing in the Commonwealth of Massachusetts
American Heart Association Basic Life Support (BLS)
Advanced Cardiac Life Support (ACLS) may be required based on specialty
Proven ability to act cooperatively and collaboratively as a member of an interdisciplinary team
Proven solid interpersonal, organizational and communication skills
Demonstrated commitment to the principles of collaboration and teamwork
Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties.
Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
Follows HIPAA privacy guidelines without deviation when handling protected health information

Nice To Haves

Certification in practice specialty or leadership preferred with an expectation to sit for certification within 4 years of hire
Master’s degree in nursing or healthcare related field
3+ years of demonstrated clinical experience and skill in relevant nursing area
2+ years of leadership experience
Management/leadership experience in a nursing collective bargaining environment
Working knowledge of organizational systems and operations

Responsibilities

Responsible for the optimal clinical and operational functioning of the Service Line in partnership with the Operations leader.
Shares responsibility for on-site leadership and coverage, serving as a decision-maker for issues requiring immediate response such as significant patient or safety events, or clinical/environmental emergencies.
Recommends and implements improvements to clinical practice and clinical operations in collaboration with site chiefs.
Identifies and leads opportunities to enhance clinical quality and service excellence, implementing department and/or Service Line processes, strategies, and tactics.
Participates in the development of policies, protocols, guidelines, and standard work documents in collaboration with the leadership team.
Leads, supports, and partners with site chiefs and service line leaders on clinical program development and/or network development initiatives.
Utilizes data and analytic reports to identify and prioritize opportunities for practice improvement in collaboration with department staff.
Assures clinical and patient safety, reviewing and following up on safety reports and site safety practices to identify trends and priorities.
Owns clinical responsibility and engages operational partners to ensure proper safety resources are in place.
Takes appropriate action to address areas of concern and incorporates into daily practice and activities in compliance with the appropriate regulatory environment.
Recommends changes to processes to mitigate future events and spreads knowledge throughout the Service Line and/or organization.
Ensures the appropriate handling of patient problems or complaints within the Service Line in collaboration with the Operations leader and service line leaders.
Reviews and monitors problem resolution processes and ensures appropriate resolution by subordinates.
Works as part of a management team that develops systems and procedures to correct problems relating to systems failures.
Communicates relevant clinical and operations information to senior management, service line leadership, and staff.
Collaborates with key stakeholders on nursing practices and general practice management.
Advises senior management relating to issues specific to professional practices within the specialty.
Ensures that problems relating to clinical/non-clinical staff interface are appropriately investigated and resolved.
Participates in/leads departmental, specialty, and/or nursing workgroups, committees, meetings, and special projects to represent nursing and service line perspective.
Participates in the regional Administrator on Call (AOC) rotation.
Ensures infectious disease standards are met across the Service Line.
Oversees the process for employee onboarding health screenings and manages employee exposures (e.g., needle stick).
Responsible for organizing flu clinics (patient and employees).
Demonstrates effective conflict management skills with direct reports, colleagues, and patients/families.
Represents the department(s) at meetings and special task forces, as required.
Performs other duties as assigned.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Fosters an environment of inclusivity, respecting colleague and patient diversity.
Supervises one or more departments of clinical staff to include RNs and LPNs, providing direction and support to assure departmental effectiveness and efficiency.
Handles and manages staffing issues and coverage on a daily basis.
Conducts interviewing, selecting, creating a plan for orienting and training new employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinate supervisors; addressing complaints and resolving problems.
Recruits, orients, and trains new employees in compliance with organizational standardization of onboarding; offers mentorship to new nurses.
Facilitates and promotes opportunities for education and professional growth and development for nursing and medical assistant staff.
Creates and fosters a positive work environment.
Responsible for annual competency selection, completion, and validation for all clinical staff within the reporting line, including identification of remediation needs and planning with the central clinical education team.
Conducts staff performance reviews.
Assists staff with SMART goal-setting and fosters continual professional development.
Manages nursing staff to ensure standards and scope of clinical practice are adhered to; provides direction and support to staff to ensure safety and practice efficiency.
Independently resolves problems and/or recommends solutions to departmental issues.
Certifies that practice adheres to all collective bargaining contract provisions.
Develops and administers all aspects of Service Line operations, including participating in operating and capital budget preparation.
Oversees and implements cost-saving measures as appropriate.
Collaborates with Director, Regional Operations and Executive Director, Service Line to establish annual site Service Line goals, metrics, and performance management systems for the practice.
Accountable for recommending and managing site budgets for the designated functional areas.
Creates, analyzes, and monitors labor and expense budget in relation to forecasting future needs.
Ensures sufficient trained staff are available within the local budget.
Participates in the request for hire process and advocates for resources in a fiscally responsible manner.
Monitors performance to budget.
Recommends adjustments to staffing patterns to reflect service needs and operational efficiency.
Conducts oneself and holds others accountable in accordance with the ANA Code of Ethics for nursing and the principles of reflective leadership.
Assumes responsibility for one’s own professional development and growth through career planning, self-assessment, and goal setting.
Demonstrates contributions to the profession through active participation in professional organizations, dissemination of work in the form of poster/podium presentations, and/or mentorship to internal/external aspiring nurse leaders.