Primary Care and Site Administrator I - Acton Medical Associates

UnitedHealth Group•Acton, MA

7d•$60,200 - $107,400•Onsite

About The Position

Explore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you’ll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together. Accountable for safety, security, space assignment/utilization and communication within assigned site. Serves as the principal financial and operational manager for primary care within defined locations which will generally include Internal Medicine and Pediatrics. Collaborates regularly with primary care clinical leadership and supervises primary care staff to ensure that site operations appropriately support high quality delivery of patient care. Ensures specific service line priorities are met and that standard work is implemented as directed by central leadership. Represents the organization in local community. The Primary Care and Site Administrator I partners with 1-2 Chiefs and has a smaller number of service lines and primary care staff than a Site Administrator II. This position may directly supervise all primary care staff.

Requirements

7+ years of professional level in operational medical services, and 2+ years of supervisory experience in clinical operations, preferably in an outpatient multi-specialty medical group practice environment
Proven high degree of judgment, initiative, leadership, and demonstrated ability in financial management, negotiations, communication, and interpersonal skills
Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Proven performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Proven accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

Nice To Haves

Proven track record of achieving results in a rapidly changing environment and experience managing in an organization with both direct and indirect reporting relationships

Responsibilities

Address patient complaints and safety events of an administrative or operational nature
Creates community. Leads Supervisor/Management meetings for building. Rounds daily within site as whole, checks in with all staff and clinicians. Supports/backs up other leaders in the building including clinical nurse managers and supervisors
Site communication for building wide concerns- e.g. weather closing, emergency management etc.
Space planning and allocation at site. Ensures all services at a site are level loaded. Works collaboratively with Real Estate team on problem solving across service lines. Manages communication around all in-coming and out-going providers, specialties, and programs
Oversees DPH compliance and safety issues
Manages community relations and reports on local health care market
Works collaboratively with leaders in other departments. Acts as an on-site presence to support regional and central leaders of these departments
Implements site orientation for all providers and staff at assigned site(s)
Manages and organizes primary care site leadership team agendas and meetings
Communicates and ensures progress is made on achieving service line priorities
Understand all workflows and standard work in primary care specialties
Responsible for cascading central communication to primary care providers and staff
Leads and participates in service line and specialty specific committees
Accountable for specialty performance and active problem solver for when issues arise
Owns and manages budget process for primary care service line and site operations
For Primary Care, tracks encounters by provider by week and month, comfortable speaking to minimum expectations and reinforcing those expectations, able to support clinicians and problem solve around those who aren't at expectations
Works with clinical leadership to monitor and improve access for both existing and new patients. Tracks opening and closing of panels
Manages variance reporting for assigned budgets
Manages IT/clinical equipment replacement including capital equipment requests
Key indicators of Primary Care performance. Analyze and inform leadership on key indicators. Maintains dashboard of key indicators. Ensures MDI boards are used to align on and move priorities
Monitors and understands key performance indicators of practice health. Can present any of these items to group of clinicians and staff in an easy-to-understand way, can connect the work done at the site to these measures, can connect that to L0 and L1 Hoshin work. Maintains a variety of trackers at the site level for easy presentation to triad and other team members
All Primary Care Support Staff either directly or indirectly
Works in partnership with the site based clinical leadership, and collaborates effectively with other site administrators and operations managers, site and specialty directors, and directors of ancillary and corporate functions
Collaborates with local human resources on routine Human Resources issues; hires new staff; addresses employee relations issues consistent with the organization’s policy; ensures that all site staff members receive appropriate orientation and training; and ensures that company policies and procedures, state and federal laws, and union guidelines are followed within the practice
Participates in hiring of provider staff in conjunction with clinical leadership
Assesses primary care staffing needs across all departments within a site and is responsible for reallocating staff within the site to address immediate, short-term staffing problems
Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems