Clinical Navigator -Marshfield Market FT Days | Wausau Rehab

PAM Health•Wausau, WI

26d

About The Position

The Clinical Navigator serves as the face of the hospital, sharing rehabilitation services and potential outcomes with prospective patients and helping them understand the support available during a rehabilitation stay. The position cultivates referral relationships, manages an assigned territory, completes patient assessments, and makes sales contacts. It analyzes referral and admission data and collaborates with the business development team, admissions staff, nursing, and other internal and external partners to facilitate referral conversion. The Clinical Navigator also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. The role develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. The position works under the direction of the Director of Business Development and is based in the Marshfield market area.

Requirements

Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
A minimum of two years’ experience in the designated field of license.

Nice To Haves

A degree in a health-related field from an accredited college or university is preferred.
Rehabilitation or LTACH experience is preferred.
Marketing experience is preferred.

Responsibilities

Cultivate referral relationships and manage the assigned territory.
Complete patient assessments.
Make sales contacts and analyze referral and admission data from the assigned territory.
Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
Provide feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction.
Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

Medical benefits with EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
Comprehensive dental and vision benefits
Employee Assistance Program, including counseling, legal, and financial services
Flexible spending (FSA) and health savings (HSA) accounts
Life and disability insurance benefits
Education and in-service opportunities, including continuing education and tuition assistance
Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
Auto, home, cell phone, and gym membership discounts
Personal travel discounts
Employee bonus referral program
401(k) plans with discretionary employer match
Generous paid benefit time