Clinical Navigator

PSA Ambulatory Surgical Center of Austin LLC•Austin, TX

1h•Onsite

About The Position

Pain Specialists of America (“PSA” or “Company”) is a Texas-based, multisite comprehensive pain management company that includes over 13 locations, two ASCs, and CLIA-certified laboratories located in Austin and New Braunfels. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives. Primary Jobsite Location: 4100 Duval Rd. Bldg 3 Ste 200 Austin, TX 78759 Job Summary The Clinical Navigator facilitates the successful coordination of all aspects of patient’s care.

Requirements

RN license is preferred
BLS required or may be obtained shortly after hire
2+ years of work experience in healthcare setting and/or Bachelor’s degree in lieu of experience
Proficiency in Smartsheet or equivalent software.
Must thrive in fast-paced environment
Ability to travel to other clinics in the Austin Metro Area as needed
Must be organized and detail-oriented
Must possess excellent written and verbal communication skills
Must demonstrate excellent customer service skills
Enthusiastic team player
Strong work ethic
Knowledge of computer systems
Ability to prioritize and execute when pulled in different directions
Ownership of work

Responsibilities

Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but the day of surgery as well.
Provides a great patient experience while achieving company set conversion metrics.
Delivers high customer satisfaction (always friendly and helpful).
Educates and assists patients in selecting services.
Review patient medical history and medications to determine if additional appointments or clearances are needed.
Arranges for pre-op testing.
Sends surgery requests with CPT codes to the authorization department.
Confirms that medical necessity is met.
Tends constantly to the phone and to resolving patient requests and/or issues.
Schedules patients for surgery, either in person or over the phone.
Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
Coordinates pre-op and post-op appointments.
Communicates with hospitals to perform all necessary pre-operative requirements.
Communicate with vendors to ensure continuity of care for surgical cases.
Acts as liaison between the clinic, surgery center, and physician.
Other duties as assigned.