Clinical Navigator (RT)

Respire Homecare Services•Indianapolis, IN

4d•$35 - $40

About The Position

The Clinical Navigator (RT) takes ownership of the patient journey from referral acceptance through onboarding, home setup, ongoing support, resupply, recertification, and discharge or transfer. Serving as a family’s clinical guide, problem-solver, and consistent point of contact, the Navigator coordinates qualification, authorization, discharge planning, home assessment, equipment preparation and setup, follow-up, and other care milestones. The role anticipates barriers, brings together the appropriate people, and keeps families informed about what happens next. This is hands-on clinical navigation rather than traditional intake. The Navigator uses respiratory therapy expertise to teach and reassure caregivers, troubleshoot respiratory equipment, communicate confidently with physicians and referral partners, and coordinate action across teams. Assigned to 2–4 Sales Liaisons and their shared patient portfolio, the Navigator combines clinical judgment, follow-through, and family advocacy to support safe transitions home and continuity of care. This role reports to the Director, Patient Navigation.

Requirements

Active, unencumbered Respiratory Therapist license (CRT or RRT) in the state of practice.
At least two years of respiratory therapy experience.
Hands-on knowledge of home respiratory equipment and ventilator and tracheostomy care.
Working knowledge of clinical documentation, medical necessity, payer requirements, insurance verification, prior authorization, and patient-access workflows, or ability to learn them quickly.
Strong organization and follow-through, including the ability to manage a caseload, competing priorities, deadlines, and detailed documentation in a fast-paced environment.
Clear, respectful written and verbal communication with patients, caregivers, referral partners, physicians, payers, and internal teams.
Sound clinical judgment, resourceful problem-solving, and ability to distinguish routine needs from urgent concerns requiring escalation.
Confidence working in the field and with referral partners, along with empathy, discretion, reliability, and persistent patient advocacy within policy and role scope.
Comfort using electronic health records, payer portals, workflow systems, Microsoft Office, telephone systems, and other digital tools.

Nice To Haves

RRT credential preferred.
HME or DME, home care, patient access, intake, case management, insurance verification, or authorization experience preferred.
Brightree experience preferred.

Responsibilities

Manage an assigned patient portfolio from referral acceptance through onboarding, setup, ongoing support, resupply, recertification, and discharge or transfer.
Promptly introduce Respire and the onboarding process to families, explain service expectations and next steps, confirm demographic and insurance information, and identify clinical, caregiver, access, communication, or financial barriers.
Partner with an assigned team of 2–4 Sales Liaisons to coordinate referral commitments, discharge planning, home evaluation or assessment, documentation, equipment needs, and timing.
Review clinical, documentation, and payer requirements; complete insurance verification and prior-authorization submissions; and work with Sales, providers, payers, and families to obtain missing information, orders, and signatures.
Coordinate families, hospital or facility teams, prescribers, RTs, warehouse, delivery, and internal support teams around milestones, risks, and planned setup dates.
Schedule home assessments, caregiver training, equipment setup, and follow-up visits; verify equipment, supplies, documentation, and clinical orders are ready before the transition.
Educate patients and caregivers, troubleshoot respiratory equipment and therapy concerns, reinforce the plan of care, and route urgent or out-of-scope concerns to the appropriate clinician or provider.
Perform equipment setups and follow-up visits when staffing and patient needs require, consistent with licensure, competency, policy, and the plan of care.
Schedule and track protocol-based follow-up, proactive outreach, resupply, continued-need documentation, prior-authorization renewal, and recertification to prevent interruptions in service.
Maintain timely, accurate Brightree records, notes, tasks, workflow status, and handoffs; keep families, referral partners, and internal teams informed of progress and barriers.
Identify clinical, safety, caregiver, access, financial, service, or continuity concerns; take appropriate action within role scope and track escalated issues through resolution.
Participate in physician and referral-partner conversations, hospital or facility meetings, and Sales ride-alongs.
Participate in competency validation, team huddles, care coordination, complaint and incident review, audits, training, and process-improvement activities.