CLINICAL MANAGER

Southern Colorado Clinic PC•Pueblo, CO

10h•Hybrid

About The Position

This position is required to perform all duties of the Clinical Manager. This position will be responsible for ensuring smooth clinical operations of Southern Colorado Clinic’s multiple locations. The Clinical Manager will work closely with senior leadership to lead a team of Nurse Practitioners, Medical Assistants, Receptionists, and Referral Coordinators to proactively support, develop and improve processes across the clinical team.

Requirements

Bachelor’s degree in finance, business administration, healthcare administration, or related field.
Demonstrated leadership and team building skills.
Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects and problems simultaneously.
Proficient with computers, all Microsoft Office applications, and medical records software.
Background as a Registered Nurse, LPN, or Medical Assistance, with an active license or certificate s a required.
Ability to be On-Call as needed (Tier 1)
Knowledge of medical terminology.
Ability to multitask.
Strong ethical code of conduct.
Ability to maintain sensitive confidential information.
Proficiency with computers and EMR software.
Autonomous, positive mindset and team player.
Ability to remain motivated with a positive attitude.
Disciplined, organized, and detail oriented.
Willingness to learn and adapt.
Ability to work with all levels of management and staff in a professional capacity.

Responsibilities

Manage daily operations of staff including planning, goal setting and quality measures.
Manages staff performance by providing regular feedback, 90-day and annual performance reviews, and one-on-one meetings.
Oversee medical personnel and all medical and health service activities.
Oversees medical support staff and ensures that referrals are expedited efficiently where applicable.
Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors, and improve quality of care.
Electronic Health Records Power-user - answering question or concerns regarding EHR to ensure staff are working at optimum level. Responsible for EHR training and competencies for staff and communicating system and process updates. Work with EHR vendor to resolve software and/or user issues.
Ensures adequate scheduling of staff and sufficient coverage for business needs. Works with Human Resources to recruit and hire staff as needed.
Routinely works with management to provide feedback and plans of correction for reoccurring errors.
Approve and adjust time entries for payroll, to include vacation and sick time.
Assists in establishing and enforcing policies and procedures while holding staff accountable.
Ensures compliance and all reporting requirements are met for healthcare payers.
Ensures employees are maintaining knowledge of individual physicians scheduling requirements and preferences.
Ensures employees provide assistance and support to the providers by preparing equipment, stocking rooms, addressing patient concerns and delivering clear and concise documentation of patient messages.
Establish and maintains a professional environment, providing a friendly atmosphere that engages all employees and champions a positive employee culture.
Maintain work area in a clean, sanitized, and organized manner.
Follows all Infection Prevention policies and procedures.
Attends annual required company programs and trainings.
Attends all regular required department and company meetings.
Maintains strictest confidentiality.
Performs all other tasks and projects assigned.