Clinical Manager (MCP)

Medical University of South Carolina•Charleston, SC

1d•Hybrid

About The Position

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural health network throughout the state of South Carolina. The Clinic Manager provides management of a physician practice office(s).

Requirements

Practice Management
basic computer skills including Microsoft Office suite, Power Point
customer service
problem solving and conflict resolution
high level of emotional intelligence
multi-tasking ability
operations finances
must be a people person
Bachelor's Degree or equivalent.
8 years progressive work experience
3 years management experience.
Licensure and/or professional certification requirement/s dependent on position.

Responsibilities

Work with physicians to provide information relative to the physician practice’s financial and operational performance, including monthly review of scorecards, compliance/safety issues, and financials.
Assist providers with maintaining required licensure and credentialing in partnership with credentialing department.
Ensure overall compliance and safety practices for the clinic (internal MUSC, COLA, DHEC, OSHA, etc)
Provide pertinent reporting from Epic and MUSC data management systems to manage efficient business processes (collecting co-pays, referrals, overall key clinic metrics).
Identify opportunities for improvement within sites and works towards resolution within designated time frames.
Manage Epic work queues for capturing clean encounters to ensure billing is smooth and timely.
Transition policies and procedures to meet Central Billing Office defined standards and determine a plan for items which require improvement.
Transition policies and procedures with any operational changes or initiatives.
Lead new initiatives and implementation as directed by leadership as new programs arise.
Manage employees and keep track of employees’ time, schedule and performance.
Ensure that supplies are ordered in an effective manner and manage vendor relations and service agreements in collaboration with the contracting office.
Manage Occupational Health services at these locations as necessary.
Market and promote Indian Land practices to surrounding communities through collaboration with marketing and participation with health fairs and community events.
Transition of practices to new medical office space with growth as needed.
Act as a liaison to the hospitals.
Prepare all bills for each site to process through AR department.
Provide lead support for patient engagement and service recovery.
May cover other clinic sites temporarily as needed.
Other duties as assigned.
Supervision of support staff/supply management/Policy and Procedure implementation and management/vendor relations/scheduling and payroll/evaluation and feedback/service recovery/customer service.