Clinical Manager (Registered Nurse)

Mercy Medical Center Home Health•Cincinnati, OH

About The Position

The Clinical Manager provides oversight of personnel and patient care services for The Christ Hospital Home Health Care. The role monitors compliance, quality, and safe service delivery by following clinical processes and practices within the state-defined scope of practice. The Clinical Manager may provide backup to the Administrator/DON and may act as back-up Administrator as needed. This position oversees field staff and day-to-day department operations, including staffing, referral and liaison workflows, training, documentation review, quality improvement, budgeting, and performance management. The Clinical Manager works with internal departments, patients and families, physicians, hospitals, skilled facilities, assisted living providers, and other referral sources to support effective home health services. The schedule is Monday through Friday, 8:15 a.m. to 5:00 p.m. The role also involves on-call rotation and office and field nursing responsibilities as needed. The employee uses a computer and phone continually, completes required documentation, and arrives at the assigned location on scheduled workdays.

Requirements

At least three years of experience as an RN or PT in an acute care setting.
Current RN or PT license in the state of employment; RN is strongly preferred.
Knowledge of nursing or therapy best practices and the state-defined scope of practice for licensed nursing or therapy personnel.
Knowledge of ASHN billing, authorization, intake, clinical review, and workflow processes.
Strong critical-thinking and problem-solving skills for clinical needs.
Ability to communicate effectively and create positive impressions with a variety of people.
Exemplary communication skills and customer focus.
Ability to remain calm, patient, and accommodating, and to work compassionately with patients.
Conflict-management skills and the ability to resolve conflict.
Ability to make appropriate nursing judgments and identify and handle situations with effective solutions.
Ability to make difficult decisions and provide direction to internal and field staff.
Detail-oriented and observant.
Ability to prioritize and complete work on time, and clinically triage department needs to meet team goals.
Ability to use available resources effectively and efficiently and apply technical skills and business understanding.
Ability to follow directions and work as a team member.
Valid driver’s license and auto insurance.
Dexterity and vision sufficient to complete computer documentation.
Ability to use a computer and phone for work.

Nice To Haves

RN license is strongly preferred over PT.

Responsibilities

Ensure quality and safe delivery of home health services.
Collaborate with intake, provide daily direction, and manage referral volume based on staffing availability.
Oversee liaison workflows, monitor timely completion, identify education needs, and ensure workflow needs align with staff skill sets.
Ensure Start of Care compliance and monitor assigned Outcome Measures.
Implement quality improvement programs in the field.
Participate in liaison and administrative on-call rotation and patient staffing as needed to address after-hours team, staffing, and patient issues.
Manage the on-call calendar for internal and field staff.
Manage PTO, call-offs, and daily and weekly productivity reviews to ensure appropriate staffing coverage.
Complete field visits as needed.
Help manage cost of goods by monitoring supply costs, overtime, staffing, bonuses, and visits per episode.
Collaborate with billing to address authorization and pro bono requests and ensure patient contact regarding authorization exceptions.
Provide new and ongoing liaison training as defined by the Administrator.
Manage the staffing budget at the Administrator’s direction, including overtime and bonus oversight, reporting budget exceptions, entering field staff bonuses in payroll, and reviewing and approving liaison timecards.
Provide the Administrator/DON with objective data for internal and field employee performance evaluations.
Maintain positive working relationships with referral sources, including physicians, hospitals, skilled facilities, assisted living providers, and families.
Assist with monthly Case Manager, Nurse, and Therapy meetings.
Review clinical documentation in accordance with agency protocol and Medicare/Federal guidelines.
Process complaint workflows and report staffing trends, neglect, abuse, or theft to the Administrator for resolution and follow-up.
Complete field clinician check-in reviews on time.
Maintain an active RN or PT license in the state of employment and participate in in-service program development.
Demonstrate the company’s core values and maintain a professional appearance as a company representative.
Understand, implement, and follow agency operating policies and procedures.
Provide back-up Administrator/DON coverage as needed.
Work designated hours and participate in on-call duties as needed in office and field nursing responsibilities.
Use a computer and phone to maintain contact with field staff, physicians, referral sources, internal staff, and other departments; complete and submit required documentation within company requirements.
Manage field staff day to day, including interviewing, hiring, training, and termination of department personnel.
Coach direct reports consistently, provide challenge and opportunity, clarify expectations, complete annual evaluations, and perform coaching, counseling, and discipline as needed.
Work with direct reports to support employee satisfaction and resolve issues and concerns.
Manage timecards.
Perform other duties as assigned.