Clinical Manager

Smile Doctors • Wilbraham, MA

7d

About The Position

Margolis Orthodontics is seeking a Clinical Manager to oversee clinic operations with support from the Doctor. The role includes managing people, driving growth, profitability, and patient experience, and achieving profit and loss goals. The Clinical Manager also participates in marketing activities to improve the local brand reputation.

The position partners with the Doctor to foster a positive clinical culture, supports team training and adoption of tools and protocols, monitors financial performance and controllable costs, and serves as a liaison between the Doctor and team members. The role also handles patient escalations, covers clinic roles when needed, and helps ensure regulatory compliance.

Requirements

• Solid written and verbal communication skills.
• Ability to maintain confidential information.
• Immediate proficiency with software applications, including Microsoft Office Suite.
• Ability to work independently with limited supervision.
• Internal candidates: 2 years of clinic experience within Smile Doctors or an affiliated practice clinic.
• External candidates: 2 years of supervisory experience.
• High school diploma required.
• Strong coaching and conflict resolution skills.
• Demonstrated ability to meet or exceed performance goals.
• Strong time management skills and ability to multitask and prioritize work.

Nice To Haves

• Orthodontic or dental experience preferred for external candidates.
• Bachelor’s degree preferred for external candidates.

Responsibilities

• Partner with the Doctor to create a positive clinical culture and ensure team behaviors reflect clinical excellence and high patient care standards.
• Lead by example with professionalism, integrity, and a positive demeanor, supporting a culture that reflects company values.
• Ensure the clinic team is trained on and adopts new tools, protocols, and initiatives.
• Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals.
• Build relationships within the local dental community and participate in local marketing efforts.
• Manage controllable costs, including labor hours and supplies.
• Serve as a liaison between the Doctor and the team regarding work assignments, schedules, clinical priorities, and job performance.
• Handle patient escalations to reach mutually beneficial resolutions.
• Cover roles in the clinic when business demands.
• Follow established protocols to ensure compliance with OSHA, HIPPA, and State Dental Board regulations.

Benefits

• Competitive salary plus bonus opportunity.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED