Clinical Liaison - Optum Infusion
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Requirements
- Current, unrestricted RN license in the state of practice
- 2+ years of experience working with laptops and/or tablets – including the ability to type and talk at the same time and toggle between multiple applications
- 1+ years of clinical educator experience
- Proven ability to travel within assigned territory up to 30%; minimal overnight travel to occur
Nice To Haves
- 2+ years of home healthcare experience
- 1+ years of sales and customer service experience
- Knowledge of the Infusion Nursing standards (INS) and nursing process
- Proven understanding of business goals and sales strategy to build upon
- Proven to meet expectations on most recent Common Review
- Demonstrated effective communication and teaching skills with patients, family members, and other staff members
- Demonstrated ability to solve complex problems and develop innovative solutions
- Demonstrated ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities
Responsibilities
- Conduct onboarding calls and provide patient education on therapy, monitoring, and side effects.
- Ensure patients are provided with the updates and tools they need for successful infusions both during our intake process and once on service
- Maintain and grow provider relationships and provide responsive customer service with assigned accounts
- Conduct initial clinical assessment based on clinical information provided
- Assist in creating letters of medical necessity as well as aid the office/patient with the necessary clinical evidence to overturn a denial
- Assist Sales Representatives in ensuring assigned referrals result in a start of care
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
