Clinical Liaison

Kindred Healthcare•Tampa, FL

5d•Hybrid

About The Position

Kindred Hospital Central Tampa is a 102-bed long-term acute care hospital offering extended recovery period care. The Clinical Liaison conducts patient assessments to identify appropriate patients for admission, manages referrals and admissions for assigned hospitals and territories, and designs and manages marketing strategies. This role involves representing the hospital professionally, building relationships with referral sources, and educating patients and decision-makers about the hospital's services. A significant portion of the work (80% or more) is performed outside the home, with daily on-site presence at assigned accounts expected.

Requirements

Associate’s degree required.
Must read, write and speak fluent English.
Must have good and regular attendance.
Valid driver’s license.
Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred.
Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits.
Demonstrated competence in strategic business planning and design of marketing initiatives.

Nice To Haves

Bachelor’s degree preferred.
Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred.
Extensive healthcare sales work experience may be considered in lieu of bachelor's degree.
Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT).
Formal sales training preferred.

Responsibilities

Conducts patient assessments to identify appropriate patients for potential admission into the system.
Daily follow up with patients and their decision-makers for consistent clinical reassessment.
Manages the referrals and admissions that are generated through their assigned hospitals and territories.
Represents ScionHealth and their assigned hospital with professionalism and maintains positive relationships with accounts.
Designs and manages the marketing strategies for their assigned accounts.
Identifies and contacts new and potential referral sources to grow their respective territory.
Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present specialty hospitals.
Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the ScionHealth Specialty Hospitals.
Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations.
Meets the monthly goals for their assigned hospitals.
Expands the number of referral sources in their assigned territories.
Maintains current referral sources through relationship development.
Manages the admissions process as an ambassador for patients who meet the criteria eligibility.
Operates within budgeted parameters by carefully planning travel and monitoring expenses.
Conducts clinical assessments on potential patients completing assessments to meet with standards of the Division.
Meets with patients and families to explain hospital’s care and services.
Establishes strong and successful relationships with referral sources throughout their territory.
Successfully manages the Referral, Assessment and Admission Process.
Completes annual health, safety, and education requirements.
Maintains professional growth and development.
Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.