Clinical Liaison (Medical Assistant)
About The Position
The Clinical Liaison assists in delivering exceptional, individualized patient care under the direct supervision of a physician or physician assistant. The role supports spine-care specialists by coordinating care, helping complete patient charts, entering CPT and diagnosis codes in the electronic health record, initiating imaging orders as directed, responding to patient calls, and coordinating clinic flow with medical assistants. The successful candidate provides courteous, prompt service to patients and colleagues; anticipates ways to improve patient care and experience; and contributes to the evaluation and effectiveness of systems and protocols. The position also involves professional development and other duties as assigned. Team members are expected to demonstrate accountability, excellence, teamwork, respect, and integrity, including maintaining confidentiality and protecting sensitive information.
Requirements
- Bachelor’s degree in a related field, or a high school diploma or GED with Medical Assistant certification; the posting presents these as alternatives.
- Preferably two years of back-office medical office experience for candidates qualifying through the high school diploma/GED and Medical Assistant certification path.
- Knowledge of an electronic health record system.
- Typing speed of at least 40 words per minute.
- Excellent communication skills.
- In-depth knowledge of medical terminology, pharmacology, anatomy and physiology, surgical procedures, and treatment modalities.
- Accurate spelling skills.
- Strong organizational skills.
- Ability to multitask and prioritize.
- Ability to remain calm under pressure and maintain quality-control standards.
- Knowledge of HIPAA and OSHA requirements.
- Ability to read, understand, and follow oral and written instructions.
- Ability to communicate by telephone and in writing with patients and coworkers.
- Ability to take ownership, deliver high-quality work, collaborate effectively, and uphold ethical and professional standards.
Nice To Haves
- Two years of back-office medical office experience is preferred.
Responsibilities
- Provide prompt, courteous customer service to internal and external customers.
- Coordinate care between physicians, other departments, testing and surgical facilities, and physician offices.
- Assist physicians with chart completion, including documentation of patient exams, assessments, and plans.
- Enter CPT and diagnosis codes into the electronic health record.
- Initiate MRI, CT, ultrasound, and bone scan orders as directed by the physician on the day the patient is seen.
- Provide live phone support for incoming patient calls within the designated subspecialty as needed.
- Coordinate patient and clinic flow with medical assistants.
- Anticipate opportunities to improve patient care and experience.
- Assist in evaluating, developing, and improving systems and protocols.
- Participate in professional development activities and maintain professional affiliations.
- Perform other duties as assigned.
- Follow through on commitments, meet deadlines, and proactively communicate obstacles or concerns.
- Collaborate with coworkers and providers and contribute to a positive work environment.
- Treat patients, coworkers, and stakeholders with dignity, courtesy, empathy, and professionalism.
- Maintain confidentiality and protect sensitive information.
Benefits
- PPO, HDHP, and Surest healthcare plan options, with a $100 per month tobacco-free discount.
- Dental insurance.
- Vision insurance.
- 401(k) with annual employer contributions.
- HSA and FSA options.
- Short- and long-term disability coverage.
- Life and AD&D coverage.
- Legal assistance.
- Employer-paid Employee Assistance Program.
- Up to four weeks of paid time off at hire, increasing with tenure.
- Seven paid holidays and two floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
