Clinical Learning Specialist - Patient Care Services

Group Health Cooperative of South Central Wisconsin•Madison, WI

23h•Hybrid

About The Position

Under the general guidance, direction and supervision of the Clinical Learning Team Lead, the Clinical Learning Specialist – Patient Care Services (CLS-PCS) is responsible for providing skill assessment and training for new and current Group Health Cooperative of South Central Wisconsin (GHC-SCW) staff, the majority of whom are assigned to Clinical Operations. Training functions may include but are not limited to the following areas: healthcare competency assessment, insurance and electronic medical record (EMR) application software such as EPIC Care, Tapestry and Cadence appointment scheduling, orientation for new employees, PC skills, OSHA standards, and customer service skills. Additionally, the incumbent develops training curriculum and materials as required. The Clinical Learning Specialist- PCS is expected to function at a professional level with independence in decision making and judgment. The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values and is committed to promote these values in behavior and attitude.

Requirements

High school graduate or equivalent required.
Health Care Reception or prior experience with training including teaching and/or leadership experience.
Ability to travel to various work sites.
Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
Ability to obtain or possession of relevant certifications required to provide training (e.g., Epic).
Effective written and verbal communication skills.
Knowledge and proficiency with English punctuation, grammar and spelling required.
Knowledge of and ability to effectively use or learn computer software programs such as MS Office (word processing, spreadsheet, email, MS Teams) and presentation programs (PowerPoint).
Knowledge of or ability to learn and effectively use various healthcare related systems software.
Knowledge of or ability to learn the major business operations of a managed care organization or business operations of a staff model clinic organization.
Ability to develop and prepare educational materials.
Effective planning and communication skills.
Orientation to detail required.
Ability to work independently.
Ability to maintain organizational, personnel related and patient confidentiality.
Ability to learn and adhere to HIPAA privacy requirements.
Ability to learn and adhere to OSHA standards and other patient care protocols.
Ability to work effectively with all levels of an organization while providing excellent customer service.
Ability to be culturally sensitive and work with diverse populations.

Nice To Haves

Technical/systems training as well as non-technical training classes (e.g. customer service skills) experience.
Experience in performing technical and/or professional level education (e.g. training and competency testing, policies and procedures, and performing in-services).
Experience designing educational/training materials.
Knowledge of the principles and practices used in healthcare clinical operations preferred.
Experience with Epic systems is desirable but not required.

Responsibilities

Providing skill assessment and training for new and current staff.
Conducting training in areas such as healthcare competency assessment, insurance and EMR application software (EPIC Care, Tapestry, Cadence), new employee orientation, PC skills, OSHA standards, and customer service skills.
Developing training curriculum and materials.
Coaching, mentoring, and developing employees through educational programs.
Preparing educational materials.
Applying project planning and project management practices and principles.
Managing multiple priorities.
Meeting deadlines.
Providing training with evening and weekend availability.
Dealing courteously and effectively with members and the public in a professional manner.