Clinical Lead Scheduler

City of Hope•Newnan, GA

11d

About The Position

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The Lead Scheduler possesses broad knowledge of, and serves as a subject matter expert for, various patient scheduling modalities and is a subject matter expert in at least three areas beyond medical oncology scheduling (surgery, IR, SCTU, GI, urology, radiation, etc.). In addition to performing scheduling duties, the Lead Scheduler partners with department leadership to effectively oversee day-to-day operations and is responsible for assisting with implementing Standard Work Instructions (SWIs), Stakeholder competencies, training, staffing, process improvements, issue resolution, and maintaining department productivity metrics. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. Each of us at City of Hope believes in and is dedicated to turning hope into reality. Every researcher, nurse, doctor, administrative professional or IT specialist brings his or her unique creativity and talent to the fight against cancer, diabetes and other life-threatening illnesses. Whether your interest is in the clinical, business, science or support service area, at City of Hope you will collaborate with the best and brightest colleagues, be challenged by engaging tasks and impact the lives of many people.

Requirements

Broad knowledge of various patient scheduling modalities.
Subject matter expert in at least three areas beyond medical oncology scheduling (surgery, IR, SCTU, GI, urology, radiation, etc.).
Work experience
Qualifications
Work location

Responsibilities

Serves as a subject matter expert for various patient scheduling modalities.
Serves as a subject matter expert in at least three areas beyond medical oncology scheduling (surgery, IR, SCTU, GI, urology, radiation, etc.).
Performs scheduling duties.
Partners with department leadership to effectively oversee day-to-day operations.
Assists with implementing Standard Work Instructions (SWIs).
Assists with Stakeholder competencies.
Assists with training.
Assists with staffing.
Assists with process improvements.
Assists with issue resolution.
Maintains department productivity metrics.