Clinical Intake Coordinator

Tree of Life Counseling Center • Freehold, NJ

3d • Onsite

About The Position

To facilitate the initial stages of patient engagement by collecting their history, verifying benefits, and matching individuals with appropriate clinicians or services to ensure timely, compliant, and compassionate care delivery.

Requirements

• Master Level Position in either Counseling or Social Work
• Empathy and compassionate, customer service based
• Exceptional verbal and written communication skills for cross-departmental collaboration
• Strong critical and analytical thinking skills to appropriately risk stratify client needs during intake calls

Responsibilities

• Answer incoming intake phone calls
• Respond and call boom forms in a timely manner
• Review the waitlist and make sure all clients are up to date with availability and if they want to remain on the waitlist
• To ensure this is the correct level of care for treatment
• Accurately input demographic details, clinical history, and screening notes into the Electronic Health Record (EHR) system in full compliance with HIPAA regulations
• Collect insurance information, run real-time eligibility checks, verify in-network benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level