Intake Coordinator

Intermountain Health

4d • $20 - $26 • Onsite

About The Position

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments. The role involves providing excellent customer service, managing phone calls, gathering and inputting intake information, interfacing with third-party payers to determine insurance benefits and self-pay status, and coordinating with other departments to ensure patients receive appropriate treatment. The position also requires organizing daily activities to ensure departmental standards are met, maintaining effective working relationships, and complying with information privacy and confidentiality policies. For HME Support Services, specific duties include obtaining insurance eligibility and benefits, maintaining authorizations, notifying insurance companies of patient arrival, and ensuring eligibility and authorization requirements are met within the timeframe. Additionally, this role may involve translating diagnoses into ICD codes and maintaining productivity levels.

Requirements

• One year of customer service experience.
• Demonstrated excellent interpersonal relations and communications skill.
• Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.
• Demonstrate ability to work under stress.
• Demonstrated computer and word processing skills.

Nice To Haves

• One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.
• Experience with Centricity/IDX.
• Knowledge of Intermountain Healthcare's computer systems.
• Bilingual Spanish speaking
• Admitting, billing, collection and/or insurance verification experience
• Versed in CPT/HCPCS/ICD-9/ICD-10 Codes
• Medical Terminology

Responsibilities

• Provides excellent telephone and in-person customer service.
• Answers and returns telephone calls promptly and courteously.
• Triages phone calls as appropriate.
• Responds to requests in an accurate and timely manner.
• Speaks to referral sources.
• Gathers and inputs intake information into the computer system completing the intake process.
• Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Organize daily activities to ensure the department functions according to accepted standards.
• Establishes and maintains effective internal and external working relationships.
• Responsible for complying with information privacy / confidentiality policies and regulations.
• Obtains insurance eligibility and benefits information using various phone and on-line resources.
• Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed.
• Ensures eligibility and authorization requirements are completed within the required timeframe.
• Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.
• Maintains productivity levels established by management in completing orders.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed