Clinical Intake Coordinator Occupational Medicine

TriHealth•Cincinnati, OH

8d•Onsite

About The Position

Make a difference every day as a Front Desk Clinical Intake Coordinator for TriHealth's Occupational Medicine location. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment. We offer career growth opportunities and a comprehensive benefits package! Apply today and grow your career with a team that truly values you.

Requirements

High School Degree
Basic Life Support for Healthcare Providers (BLS)
Excellent customer service and communication skills
Proficient in spelling, grammar, typing, computer applications including Microsoft
Accurate data entry skills
Critical Thinking
3-4 years experience medical/physician office setting or customer service

Nice To Haves

Comfortable in a fast-paced environment
Attention to detail
Great at multi-tasking
Strong customer service skills

Responsibilities

Greet and register the patient, ensuring patients are registered to the correct company and services.
Follow-up with employers on authorizations or questions.
Prioritize patient start times.
Work closely with billing to ensure the proper documentation is sent to the correct MCO, billing, and Workers' Compensation department to ensure quicker payment of service.
Scan visit information to the proper EMR location and coordinate the results process ensuring results are sent in a timely basis.
Assist with drug and alcohol testing and other non-invasive testing as required to ensure efficiency and timely throughput.
Assist with referral or testing scheduling as needed.
Accurately post charges and initiate payment receipt.
Send date of service payment reports to Billing.
Prepare cash reconciliation reports at the end of the shift for payments received.
Assist with deposit reconciliation or make daily/weekly bank deposits as directed.
Achieve Customer and Company Satisfaction Survey Targets and Service Time goals as determined annually.
Compile all BWC/MCO information, company forms and physical results as assigned.
Report results by client preference and with departmental guidelines.
Check for accuracy and have injury information ready for distribution to client company, managed care organization, and billing department on the date of injury.
Assist injured workers in filling out BWC forms as appropriate.
Register patients utilizing company protocol, appropriate forms and accurate data.
Schedule patient appointments or verify appointments in compliance with established guidelines.
Maintain ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments.
Monitor patient time in building, offer patient/company options if extensive delays.