Clinical Intake Coordinator - Medical Assistant

Easterseals NH • Manchester, NH

2d • Onsite

About The Position

The Clinical Intake Coordinator manages the intake process for new and returning behavioral health clients, ensuring timely access to care and a smooth onboarding experience. This role gathers comprehensive assessment information in advance of appointments to improve clinician efficiency, supports value-based care initiatives, and performs medical assistant duties to assist our multi-program Behavioral Health practice.

Requirements

• High school diploma or equivalent required
• Minimum of one certificate – Medical Assistant or Emergency Medical Technician
• Minimum of two (2) years working in Medical Assistant or EMT role
• Proficiency with EHR systems and insurance verification processes
• Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities
• Excellent communication, organizational and customer service skills
• Ability to manage competing priorities with a high degree of professionalism and discretion
• Critical thinking and problem-solving skills
• Experience supporting providers with complex schedules across multidisciplinary teams
• Familiarity with trauma informed care
• Valid driver’s license and reliable transportation

Nice To Haves

• Experience in behavioral health intake, care coordination, or medical assisting preferred

Responsibilities

• Coordinate intake and engagement of new and returning clients, with a focus on converting inquiries into scheduled appointments.
• Utilize EHR - Aura Call Center to document inquiries and manage follow-up to support access to care.
• Demonstrate skills in maintaining organized documentation and providing timely and accurate status reports on client engagement and service activity.
• Collect and organize all required intake documents (forms, releases, consents) prior to first appointments.
• Conduct initial intake interviews, including assessment questions and baseline Social Determinants of Health (SDOH) data.
• Prepare thorough intake documentation to ensure complete and accurate documentation of client history and social determinants of health to support individualized, client centered care.
• Identify client needs based on Social Determinants of Health (SDOH) and connect to care coordination or community resources.
• Take vital signs, prepare clients for visits, and document information in the EHR.
• Perform urine drug screenings in accordance with clinical protocols and regulatory guidelines.
• Assist provider during sessions as needed and perform tasks within MA scope.
• Provide back-up support to front desk as needed to maintain smooth practice operations and a high standard of customer service.
• Support efficient client flow and increased access to services.
• Conduct outreach to clients with missed or cancelled visits to reduce gaps in care and promote continued engagement.
• Ensure compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
• Review documents and assist managers with special projects as required.
• Communicate effectively with clinical teams to coordinate care, resolve scheduling conflicts and assist in crisis workflow as needed.
• Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• PTO begins accruing on your first day!
• 10 Paid Holidays – includes a floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED