Clinical Informatics Nurse (5032) - Quincy

Southern Illinois University School of Medicine•Quincy, IL

32d•Onsite

About The Position

The Clinical Informatics Nurse will employ nursing knowledge and technical savvy to provide exceptional support to assigned department in the use of the Electronic Health Record system at SIU. This position is on-site only.

Requirements

High school diploma or equivalent.
One (1) year (12 months) of college coursework in Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, OR one (1) year of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Licensed as a Registered Professional Nurse or Licensed Practical Nurse in Illinois.
3 years’ experience working as an RN, LPN, or Clinical Informatics Nurse.
3 years’ experience working with an electronic health records (EHR) system.
Knowledge of the systems and operations used within the areas and departments of responsibility.
Excellent verbal and written communication skills.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate and professionally interact with all staff levels and customer groups.
Ability to identify and resolve technical problems.
Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
Out-of-state residents hired into this position must establish Illinois residency within 180 calendar days of their start date.

Responsibilities

Provides subject-matter expertise in the use of the Electronic Health Record (EHR) system in a patient care setting.
Provides phone support to providers, residents, medical students, ancillary staff and clinical staff, answering questions related to the EHR.
Travels to SIU clinic areas to assist providers and clinical staff with use of the EHR on-site as necessary.
Troubleshoots issues related to all elements of the EHR, utilizes ticketing system, and documents all courses of action taken, escalating issues as necessary and appropriate.
Coordinates the support provided to SIU by the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems.
Ensures completion of open issues.
Works closely with the Clinical Informatics teams at Springfield Clinic and Memorial Health Systems to ensure the best possible EHR support experience for all SIU providers and clinical staff.
Serves as a champion for all SIU Medicine IT teams and initiatives.
Maintains a positive and professional attitude at all times while acting as a representative of SIU Medicine.
Monitor SIU Clinical Informatics task list daily
Monitor Department tasklists and notify management of issues
Work tasklists to troubleshoot issues
Monitor new interface for accuracy
Test new interfaces before go live
Troubleshoot interface issues with interface teams
Clinics call or email SIU CI team directly for all central projects.
All users have direct access to the SIU CI Tickets:
Monitor techsupport tickets for TW clinicalapps tickets
Review department requests for Ops approval
Take request for Ops approval; then to AOC Ops approval if necessary
Submit approved Ops/AOC Ops tickets to MSO or notify requestor and clinic manager if request was denied with explanation
Monitor tickets submitted to MSO
Test as needed for build requests
Enter tickets in on all build items for tracking
Watch for completion of build tickets, and confirm accuracy with requestor/CI/AI before closing the ticket.
Build the following items in supported applications
TouchWorks User build and inactivation
Password Resets
Notes Tasklists
Worklists
Patient list
Dictionary entries
Charge Sites
Letterhead
Personalize provider and user profiles
Complete enhancement request for all order and flowsheet build
Patient Portal Daily Reporting
Weekly New User Reporting
Incoming new user requests – includes verification of identity
Messages to new connected users
Rebranding/Marketing
Training/End User support
Deceased patients
Refreshing of patient chart when a document/result is invalidated
Prenatal User build and inactivation
Password Resets
TouchWorks scanning/Indexing
Chart2PDF Application support
Training Support of end users
Patient Education dbMotion
Stimulus Admin
Precise ID
Dictation/Transcription/Scribes
PACS System Template build
Interface testing
Template testing
Provides education to clinical areas regarding the nature of problems and remedial procedures to prevent future occurrences.
Provides proactive support to all faculty and clinics staff.
Provides education and training as needed.
Assists in the evaluation and development of clinical informatics-related training programs.
Routinely visits all assigned clinical areas to answer questions, provide training, and assess issues.
Observes usage of the system and identifies opportunities for improvement.
Follows-up in a timely manner to ensure a “closed loop” on all problems and concerns.
Maintains active communication with clinical administrators regarding potential workflow changes associated with full utilization of the EHR.
Assists with measurement of benefits associated with process changes and the implementation of new technologies.
Trains all new users and providers in a classroom setting.
Works side by side with all new providers their first 3 clinic days.
Distribute monthly education to all providers and clinic staff
Attend monthly School wide education webinar via phone
Create SIU Medicine job aids as needed
Create department level job aids as needed
Works to improve clinical practices through the use of technology.
Maintains knowledge of all EHR features, enhancements, and upgrades to best support clinical areas.
Stays abreast of technological advancements and recommends workflow improvement as related to clinical informatics.
Provides leadership in promoting workflow enhancements to clinical areas, ensuring they take full advantage of all available features of the EHR.
Assists all faculty and clinical staff with meeting utilization targets related to regulatory measures, industry benchmarks, and organizational policies.
Maintains familiarity with new industry-related technologies, and recommends to management products which could improve our clinical practices.
Alert management when users or providers are identified as failing to meet behavior or clinical performance standards, or when intervention is needed from the organization to address non-compliance.
Report requests
Validation of reports
Assists in working the reports when needed
Trend reports and document education as needed
Note Invalidation
Results Invalidation
Meaningful Use Education Support
Troubleshooting
Validation of Monthly scorecards
Assist with accreditations, certifications, and government programs
Patient Centered Medical Home
Uniform Data System
Federal Qualified Health Center
Barcode Administration
ICare Vaccine for Child Administration
Sits on New Clinic Workgroup and attends weekly meetings
Initiates meetings with department for build workbook
Creates build workbook for all new clinics
Updates build workbooks for any site additions or moves
Creates and maintains letterhead for all TouchWorks sites
Maintains master site list for TouchWorks sites and printers
Participates in all testing events for reboot, upgrades, application changes, and application implementations.
Participates in organization and multi-organization workgroups and governance committees