Clinical Informatics Manager Full time Day -Exempt Job ID: 1455703

North Shore Medical Center•Miami, FL

12d•Onsite

About The Position

The Clinical Informatics Manager supervises personnel and coordinates application support for two or more software applications. The role plans and organizes implementation of new applications and ongoing enhancements, and supports users through training, file maintenance, testing, system monitoring, problem resolution, and configuration validation. The manager prepares application documentation, recommends software solutions, analyzes business problems, contributes to project cost and benefit estimates, and helps develop departmental policies and standards for systems and software. The position applies clinical practice, computer science, and information technology knowledge to support a secure, effective, integrated electronic medical record system. It collaborates with clinicians to design, test, train, implement, evaluate, and maintain clinical applications and related systems. The manager analyzes and documents clinical workflows, performs gap analysis, identifies process changes, and develops future workflows when implementing solutions or functionality. The role works independently on moderately complex projects, may manage multiple initiatives at once, mentors new hires, and communicates with hospital leadership and clinicians. Serving as a liaison between Nursing and AIT, the manager supports clinical operations and Nursing Informatics initiatives, identifies process-improvement opportunities, assists with change management, and communicates project status to clinical informatics leadership, system leadership, operational owners, Project Managers, Process Architects, and AIT members. The position provides 24-hour on-call support to hospital nursing departments for clinical applications and maintains respectful, service-oriented relationships with colleagues and customers.

Requirements

At least five years total experience between clinical and informatics work.
Bachelor’s degree in Health Science, computer science, information systems technology, or a related discipline (required).
Current, valid Registered Nurse license in the state of primary work location.
Four to five years of proficiency in using and understanding two or more applications used in healthcare settings (required).
Four to five years of experience implementing and/or upgrading an application in a healthcare setting (required).
Two to three years of understanding processes related to the department(s) and application managed (required).
Organizational, communication, interpersonal, customer relations, mathematical, and analytical skills.
Grammar and spelling skills; ability to read and comprehend written instructions and follow verbal instructions.
Basic computer skills, Microsoft Office Suite skills, and broad understanding of computer system concepts, including hardware, software, operating systems, and network communications.

Nice To Haves

Master’s degree in Business Administration, Information Systems, or a related discipline.
One to two years supervising other analysts in the implementation or upgrade of at least two projects.
Two to three years of project management experience in a healthcare setting.

Responsibilities

Supervise and direct employees, including assisting with hiring, time management, productivity, employee evaluation, and task assignment.
Plan, organize, and coordinate application support activities for two or more software applications.
Coordinate interactions among application users, Information Systems and Clinical Informatics Departments, and vendor support personnel.
Implement assigned new applications and ongoing system enhancements; support users through training, file maintenance, testing, monitoring, problem resolution, and configuration validation.
Prepare documentation for assigned applications and recommend software solutions based on user requirements.
Analyze business problems and develop or review documents, charts, and diagrams for systems or software solutions.
Assist with project cost and benefit estimates and recommendations for new systems or system changes.
Assist in developing departmental policies and standards related to systems and software use.
Collaborate with clinicians to design, test, train, implement, evaluate, and maintain clinical applications and associated systems.
Coordinate analysis and documentation of clinical workflows; perform gap analysis, identify process changes, and develop future workflows.
Serve as liaison between Nursing and AIT, supporting clinical operations and Nursing Informatics goals.
Identify process-improvement opportunities related to clinical technology initiatives.
Provide 24-hour on-call support to hospital nursing departments for clinical applications.
Assist with executing change management strategies and communicate project status to relevant clinical, operational, project, and AIT stakeholders.
Participate in mentoring new hires and communicate with all levels of hospital leadership and clinicians.
Coordinate Nursing Informatics projects, including request evaluation, information analysis, committee presentations, implementation, education, and post-implementation evaluation and support.
Set objectives and summarize strategic direction for the work group.
Research, validate, and log EMR enhancement requests.
Serve as a facility resource and role model for clinical information systems, maintaining thorough knowledge of the computer system.
Proactively assess clinical workflows, identify gaps, define process changes, and develop future workflows for new solutions or functionality.
Share application tips and best practices with clinicians and assist with application customization for unique department scenarios.
Adhere to attendance, punctuality, organizational policies, mandatory training, and competency requirements; maintain current knowledge in areas of responsibility.
Demonstrate competency in providing care to patients based on age, sex, weight, and needs, or use age-specific customer service skills in non-clinical areas.
Perform other duties as required and participate in staff meetings and mandatory in-services.