Clinical Informatics Manager Full time Day - Exempt Job ID: 1455703

North Shore Medical Center • Miami, FL

11d • Onsite

About The Position

The Clinical Informatics Manager plans, organizes, and coordinates application support for two or more healthcare software applications. The role manages application implementation and enhancements, supports users through training and troubleshooting, maintains documentation, monitors systems, and recommends software solutions that meet organizational needs. It also performs supervisory duties, including personnel management, budgeting, project management, work assignments, and employee evaluation.

The manager collaborates with clinicians and hospital leaders to design, test, train, implement, evaluate, and maintain clinical applications and related systems. The role analyzes and documents clinical workflows, conducts gap analyses, identifies process changes, and develops future workflows. It serves as a liaison between Nursing and AIT, supports performance improvement and change management, coordinates project communications, mentors new hires, and provides 24-hour on-call support to nursing departments for clinical applications. The position works independently on projects of moderate complexity and may manage multiple initiatives simultaneously.

Requirements

• At least five years of combined clinical and informatics experience.
• Bachelor's degree in Health Science, Computer Science, Information Systems Technology, or a related discipline.
• Current, valid Registered Nurse license in the state of primary work.
• Four to five years of proficiency in the use and understanding of two or more applications used in healthcare settings.
• Four to five years of experience implementing and/or upgrading an application in a healthcare setting.
• Two to three years of understanding of processes related to the department(s) and application managed.
• Knowledge of clinical practice, computer science, and information technology sufficient to manage data and determine suitable system components while maintaining alignment with clinical practice standards, policies, and best practices.
• Organizational, communication, interpersonal, customer-relations, mathematical, and analytical skills; grammar and spelling; ability to read and comprehend written instructions and follow verbal instructions; basic computer skills and Microsoft Office Suite proficiency.
• Broad understanding of computer system concepts, including hardware, software, operating systems, and network communications.
• Ability to work independently on projects of moderate complexity and manage multiple initiatives simultaneously.

Nice To Haves

• Master's degree in Business Administration, Information Systems, or a related discipline.
• One to two years supervising other analysts in the implementation or upgrade of at least two projects.
• Two to three years of project management experience in a healthcare setting.

Responsibilities

• Perform supervisory activities, including personnel management, budgeting, project management, work order activities, hiring support, time management, productivity oversight, employee direction and evaluation, and task assignment.
• Plan, organize, and coordinate application support activities for two or more software applications.
• Coordinate interactions among application users, Information Systems and Clinical Informatics departments, and vendor support personnel.
• Implement assigned new applications and manage ongoing system enhancements.
• Help users use applications effectively through training, file maintenance, testing, system monitoring, and problem resolution; validate application configuration.
• Prepare documentation for assigned applications and recommend software solutions based on user requirements.
• Analyze and document business problems, develop project cost and benefit estimates, and assess alternatives for new systems or system changes.
• Assist in developing departmental policies and standards for systems and software use.
• Collaborate with clinicians to design, test, train, implement, evaluate, and maintain clinical applications and associated systems.
• Coordinate analysis and documentation of clinical workflows, perform gap analyses, identify process changes, and develop future workflows for new solutions or functionality.
• Serve as a liaison between Nursing and AIT, using the hospital performance improvement process to support clinical operations and Nursing Informatics goals.
• Identify process-improvement opportunities related to technology initiatives and support clinical partners, team members, patients, and families.
• Provide 24-hour on-call support to hospital nursing departments for clinical applications.
• Assist with change-management strategies and communicate project status to clinical informatics leadership, system leadership, operational owners, project managers, process architects, and AIT members.
• Participate in mentoring new hires and communicate with hospital leadership and clinicians at all levels.
• Coordinate Nursing Informatics projects for assigned clinical areas, including request evaluation, information analysis, committee presentations, implementation, education, and post-implementation evaluation and support.
• Set objectives and summarize strategic directions for the work group.
• Research, validate, and log EMR enhancement requests.
• Serve as a facility resource and role model in the use of clinical information systems; maintain thorough knowledge of the computer system.
• Assess clinical workflows proactively, identify gaps, define process changes, and develop future workflows.
• Share application tips with clinicians to improve workflow efficiency and guide users toward best practices.
• Assist customers with application customization for unique departmental scenarios using electronic health record application tools.
• Maintain respectful customer relationships and provide outstanding customer service.
• Adhere to attendance, punctuality, organizational policies, required training, in-services, competency evaluations, and ongoing education requirements; perform other duties as required.

Benefits

• Training and advancement opportunities in the medical field.
• Competitive market pay; hourly pay is negotiable based on experience.
• Performance bonuses may be available for full-time employees.
• Full-time employees are eligible for medical, dental, and vision insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager