Clinical Healthcare Specialist

Dasco HME LLC•Boston, MA

81d•Hybrid

About The Position

DASCO is growing and has been voted one of the top places to work in Columbus CEO magazine for multiple years. The Clinical Healthcare Professional (CRT RRT, LPN, RN or Respiratory Therapist, Licensed Practical Nurse or Registered Nurse) provides clinical insight and education to MGB DASCO patients. This role involves instructing patients on the safe and appropriate use of home respiratory and other equipment. The HCP must maintain knowledge of equipment and services, remain compliant with all applicable rules and regulations, and support the continuum of care for patients. This position can be full or part-time and is located in Metro Boston (Westwood/Dedham/Jamaica Plain).

Requirements

High School diploma or GED equivalent.
Professional licensure or certification such as Certified, Registered or Licensed Respiratory Therapist, LPN or RN (CRT, RRT, Licensed Practical Nurse or Registered Nurse).
Six months’ experience in a clinical services role.

Nice To Haves

Associate’s degree in a related field.
Six months’ experience in a healthcare/medical/insurance/DME customer service role.

Responsibilities

Educates patients/family/caregivers on diagnosis, personal care, symptom recognition, equipment uses and care, and other relevant information via phone, Telehealth, and in-person home and hospital visits.
Completes daily tasks including general follow-up with patients, PAP and NIV follow-ups, and phone calls to patients/family/caregivers.
Completes PAP and NIV Setups and PAP and NIV home visits as needed, and participates in on-call rotation.
Supports the continuum of care by creating/overseeing care plans, communicating with physicians or other clinicians, and identifying/resolving patient care issues.
May work alongside Physicians in in-office clinics.
Maintains current and thorough knowledge of DASCO equipment and services.
May assist with quality control, equipment maintenance, and general support of daily Clinical Outcomes Team operations.
Maintains current understanding of insurance benefits, coverage, and patient costs.
Maintains compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and all other applicable rules and regulations.
Maintains current professional licensure or certification, including CEU compliance.
Performs other duties as assigned by manager.