Clinical Health Coach
About The Position
The Clinical Health Coach provides evidence-based health coaching and clinical guidance to PeopleOne Health members. Reporting to the Clinical Practice and Strategy Partner, the role combines clinical expertise with personalized coaching focused on disease management, healthcare navigation, and behavior change. The coach collaborates with healthcare providers, supports care coordination, and helps members develop sustainable health behaviors through motivational interviewing and personalized coaching plans. The position is mainly remote, with coaching delivered in person, by telephone, and virtually as needed. Hours vary according to clients’ coaching needs; occasional work outside regular hours and travel to sites within a geographic region may be required. The role also contributes to member education and team development, including creating content with the Marketing Team (approximately 20% of job responsibilities) and designing and delivering continuing education materials. The coach works with the Clinical Operations Team and other care team members to support holistic, coordinated care and member wellness. This position does not supervise others.
Requirements
- At least 2 years of clinical experience.
- Bachelor’s degree in a clinically focused health-related field, such as Nursing, Dietetics, Public Health, or Psychology.
- Strong knowledge of the healthcare and insurance industry, including benefits administration and care coordination.
- Experience in health coaching, patient education, or chronic disease management.
- Familiarity with electronic medical or health record documentation and telehealth platforms.
- Ability to apply clinical knowledge of chronic disease, health, and nutrition to evidence-based coaching interventions.
- Proficiency in behavior-change principles, motivational interviewing, and clinical counseling techniques.
- Ability to manage multiple client cases, maintain detailed records, and meet clinical documentation standards.
- Ability to work effectively with diverse populations with cultural competency and sensitivity to individual needs.
- Proficiency with electronic medical or health records, Microsoft Office Suite, Google Suite, and telehealth platforms.
- Excellent clinical communication and interpersonal skills for member-centered interactions.
- Strong organizational and time-management skills.
- Professionalism, ethical conduct, and adherence to member confidentiality.
- Ability to work in a fast-paced, team-oriented environment and contribute to collaborative care.
- Flexibility, initiative, and commitment to ongoing professional development.
- Active listening and empathy to foster therapeutic relationships.
Nice To Haves
- Clinical licensure or certification, such as RN, RD, mental health professional, or equivalent.
- Active certification in fitness, wellness, or a related clinical area, such as National Board Certified Health and Wellness Coach, Certified Diabetes Educator, or Certified Health Education Specialist.
- Spanish speaking.
Responsibilities
- Provide guidance and support to clinical members in understanding and using their healthcare benefits and available resources.
- Conduct health assessments, review medical histories, and identify at-risk individuals for targeted coaching and support.
- Track member progress, document sessions, and report outcomes in the electronic medical or health record.
- Collaborate with the Clinical Care Team to develop individualized care plans and promote adherence to evidence-based medical recommendations.
- Provide education, outreach, options, advocacy, and assistance navigating the healthcare system.
- Follow Clinical Operations protocols and use clinical judgment in chronic disease and condition management.
- Use technology, clinical data, and internal information systems to help members access optimal and cost-effective healthcare.
- Collaborate with the Marketing Team to develop relevant member engagement and education content and resources (approximately 20% of job responsibilities).
- Design and deliver continuing education materials to keep team members informed and proficient.
- Provide one-on-one coaching, goal setting, and motivational support, addressing challenges and barriers to health improvement.
- Foster relationships with healthcare providers, insurers, and wellness program vendors as a resource to the Clinical Operations Team.
- Work independently with individuals to support their health and wellness goals through a clinically informed approach.
- Collaborate with care team members, provide referrals when needed, and integrate multidisciplinary strategies for health outcomes.
- Stay current with research in nutrition, wellness, and coaching methodologies.
- Create a supportive, non-judgmental environment conducive to behavior change and health improvement.
- Work outside regular hours when needed to accommodate member schedules and travel to sites within a geographic region when required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
