Clinical Equipment Operations Manager

Renovo Solutions•Phoenix, AZ

1d•Onsite

About The Position

The Clinical Equipment Operations Manager leads the daily operations of an assigned hospital-based department supporting RENOVOTrac, Renovo’s medical equipment distribution and management program. Reporting to the Director of Clinical Equipment Distribution and Readiness, the Manager is accountable for staffing and team development, equipment availability and inventory accuracy, cleaning and infection prevention compliance, service-level performance, customer relationships, labor and operating costs, and continuous improvement. The role oversees the full department and ensures reliable, measurable service delivery. The Manager helps ensure that staff can access and follow equipment-specific manufacturer Instructions for Use, approved cleaning and disinfection procedures, and hospital infection prevention and control policies. The Manager oversees equipment readiness, safe handoffs, equipment flow and inventory records, service performance, customer communication, safety compliance, staffing, budgets, and operational reviews. The position is hospital-based and may involve varied shifts, weekends, holidays, and urgent service coverage according to customer needs.

Requirements

Minimum of 3 years of direct supervisory or people management experience, including responsibility for employee performance, staffing, training, and day-to-day operations.
Demonstrated ability to lead teams, analyze operational KPIs, manage customer relationships, and understand financial and budget performance.
Follow applicable OSHA, hospital infection prevention, PPE, chemical safety, and patient privacy requirements.

Nice To Haves

Associate or bachelor's degree preferred; equivalent relevant experience considered.
3–5 years of progressively responsible experience in hospital operations, healthcare support services, logistics, or service management preferred.

Responsibilities

Ensure employees can access and are trained to follow equipment-specific manufacturer Instructions for Use, approved cleaning and disinfection procedures, and hospital infection prevention and control policies.
Monitor compliance through observations, quality audits, documentation review, and corrective action; stop and escalate work when instructions are unavailable, unclear, or conflict with facility requirements.
Verify equipment is properly identified, documented, and ready for redistribution; segregate equipment requiring additional cleaning, inspection, or repair.
Coordinate safe handoffs to Clinical Engineering for malfunctioning, damaged, or unsafe equipment; do not independently perform repairs outside authorized training.
Support accurate equipment location, status, availability, and inventory records through RENOVOTrac systems and RENOVOLive reporting.
Promote timely retrieval, turnaround, and delivery of movable medical equipment in accordance with established service-level expectations.
Identify missing equipment, inventory discrepancies, idle assets, and rental opportunities, and escalate findings for resolution.
Communicate professionally with nursing, clinical departments, and hospital partners regarding requests, priorities, and service issues.
Follow facility safety rules, PPE requirements, confidentiality and HIPAA expectations, and appropriate chemical-handling practices.
Own site operating plans, service-level agreements, staffing coverage, productivity, cleaning compliance, equipment turnaround, and customer issue resolution.
Establish daily and periodic operational reviews using RENOVOLive dashboards; address performance gaps with corrective actions and documented follow-through.
Coordinate with the Director and Clinical Engineering on escalations, maintenance handoffs, equipment availability, and program improvements.
Directly supervise assigned employees, including hiring input or decisions within delegated authority, scheduling, coaching, performance evaluations, corrective action, and employee development.
Plan staffing levels, shifts, training, and cross-coverage to meet volume, service, and labor targets; maintain a safe and accountable team culture.
Serve as the primary operational contact for hospital leaders and clinical stakeholders; conduct recurring customer performance reviews and follow up on service concerns.
Manage site labor and operating expenses against approved budgets; review productivity, inventory loss or shrinkage, rental utilization, and cost-reduction opportunities.
Maintain accurate service, equipment, and customer records; support contract compliance, billing data integrity, renewal readiness, and service expansion discussions with the Director.