Clinical Equipment Manager

MB2 Dental•Carrollton, TX

3d•Remote

About The Position

The Clinical Equipment Manager is responsible for overseeing the day-to-day operations, service coordination, equipment planning, and vendor management for the Clinical Equipment Team. This role serves as the operational leader between the field, vendors, operations teams, and the Director of Equipment, ensuring equipment standards, responsiveness, accountability, and preventive planning are executed consistently across supported offices. This position requires strong technical knowledge of dental equipment, operational discipline, strong communication skills, and the ability to lead initiatives to improve systems and processes.

Requirements

5+ years of experience in the dental industry with strong knowledge of dental equipment and equipment systems
Previous leadership, project management, or operational management experience preferred
Strong troubleshooting and problem-solving abilities
Ability to manage multiple priorities and operate with a high level of organization and accountability
Excellent communication and relationship-building skills
Experience working cross-functionally with operations, facilities, construction, and vendors
Proficiency with Microsoft Teams, Monday.com, and equipment tracking/reporting systems
Candidate must reside in the Dallas area
Must be technical, polished, professional, and highly responsive

Nice To Haves

Process-oriented and operationally disciplined
Comfortable leading through accountability and follow-through
Able to balance urgency with strategic decision-making
Strong sense of ownership and initiative
Collaborative leadership style with a service mindset

Responsibilities

Lead and oversee equipment support operations for an assigned region of offices
Serve as the primary escalation point for equipment issues, service coordination, and replacement planning
Develop and maintain equipment service standards, workflows, and response expectations
Maintain and oversee equipment warranty tracking, preventive maintenance schedules, and extended warranty renewals
Review repair history, equipment lifecycle data, and office needs to make strategic repair versus replacement recommendations
Partner with Operations Teams and office leadership to provide equipment recommendations, budgeting insight, quotes, and purchasing guidance
Manage vendor relationships and coordinate service providers to ensure quality, responsiveness, and cost efficiency
Troubleshoot, triage, and assist in diagnosing equipment issues to improve service accuracy and minimize downtime
Collaborate closely with Facilities, Construction, IT, and Operations teams on office expansions, remodels, relocations, and de novo projects
Monitor equipment inventory and forecast future replacement needs and capital planning opportunities
Create reporting, track KPIs, and maintain accurate updates through Monday.com and Microsoft Teams
Participate in weekly leadership, operations, and project meetings
Assist in building scalable systems, documentation, and processes for the Clinical Equipment Department