Clinical Engineering IT Technician

TRIMEDX•Nashville, TN

1d•Onsite

About The Position

The Clinical Engineering-IT Technician supports the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. This role involves responding to and supporting client-driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying and remediating fault conditions, or collaborating with the Client Information Technology Department to resolve issues. The technician will utilize downtime plans, logistics, and training to support operational data workflows of integrated medical devices and the production environment. Ensuring clinical equipment systems are fully inventoried, interfaced, and/or integrated with various information systems in a consistent and dependable manner, in accordance with conventional networking and security practices, the Medical Equipment Management Plan, and TRIMEDX policies and procedures, is key. The role also involves supporting new construction, renovation, and integration projects, assisting hospital IT with inventory, planning, maintenance, and management of LAN/WAN-based and integrated medical equipment network devices, and collaborating with the enterprise TRIMEDX CE CYBER program. The technician will ensure the Clinical Engineering program and associates maintain the connected device inventory with relevant information in the TRIMEX RSQ platform. They will serve as a Clinical Engineering project management representative for the implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI, preparing project timelines, milestones, and establishing roles and responsibilities. This includes working directly with vendors and all levels of staff for scheduling and coordination, forecasting changes, and communicating issues. Developing service documentation, data maps, network layout diagrams, and knowledge articles for integrated medical devices, and providing technical instruction and training are also part of the role. Assisting the hospital in writing downtime plans for major systems where Clinical Engineering has ownership of the device, and providing full life-cycle support on all integrated Medical Equipment are required. Maintaining a clean and safe workplace is essential. The role fosters an environment of innovation, identifies and removes roadblocks, and enables collaboration between clinical engineering and IT services, advocating for networking and IT skills throughout the department. Identifying, developing, and serving customers and stakeholders to the highest level of satisfaction is paramount. Excellent verbal and written communication skills are necessary for briefing management on statuses, risks, best practices, and timelines. The technician will champion medical device integration projects, inform management of unusual situations, and work with the team to drive improvements in operational delivery and technical skills. Collaboration with clinical leadership, hospital IT, and vendors on change management, downtimes, and disaster recovery procedures, as well as quality-of-life improvements for supported systems, is expected. Representing Clinical Engineering systems in incident management, project intake, and security review meetings is also a responsibility. Travel may be required to other Client sites, TRIMEDX sites, or the Indianapolis office for training and support. Facilitating the installation and integration of Clinical Engineering systems in new hospital and clinic acquisitions and expansions is also part of the role.

Requirements

Must possess a two-year Associates Degree or equivalent experience/degree, preferably in Electronics or Biomedical Equipment Technology (e.g.: military BMET training, graduate of a formal BMET program, or other technical degree).
Prior experience in the support and service of medical equipment and systems is required.
Formal clinical equipment make/model specific manufacturer and/or aftermarket training required.
Expertise with computer operating systems is required.
Experience with information systems and networking is required.
Working knowledge of HL7, DICOM, TCIP and other communications protocols and standards is required.
Proficiently utilizes Microsoft Office applications including Excel, Word, PowerPoint, Visio, Project and Outlook.

Nice To Haves

An additional associates or bachelors degree in Information Systems is highly desired.
Networking, Security, SysAdmin or other relevant certifications strongly preferred.
Understanding of computer and network security highly desired.
Experience and/or training in project management strongly preferred.

Responsibilities

Works with clinical leadership, nursing staff, client IT, integration experts, and vendors on design, development, testing, implementation, and support of medical device integration with hospital electronic medical records.
Troubleshoots and resolves issues with medical device integration points and facilitates the resending and/or correction of data and reports in hospital EMR.
Works with vendors, client IT, and networking groups on design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules.
Works with vendors, client IT, and hospital leadership on mitigation of issues stemming from end-of-life and end-of-support of systems, software levels, and operating systems.
Provides full life-cycle support on all integrated Medical Equipment within the hospital system.
Installs and/or manages the OEM/vendor to install approved OEM patches in covered devices.
Supports, monitors and manages the Connected Device Inventory.
Provides professional expertise, guidance and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI, including mentoring, technical assistance, and/or coordinated technical training and mentoring to Clinical Engineering associates as needed.
Promotes maintenance and repairs on production medical device systems across the Client’s healthcare enterprise.
Monitors, services and supports clinical equipment utilizing networking technologies, Unix or Windows-based controllers.
Troubleshoots medical equipment and/or MDI hardware and software to ensure data connections.
Sets-up and configures of CDI interface hardware for use in the production CDI environment.
Verifies proper data flow conditions on the CDI network.
Responds to CDI trouble calls pertaining to data flow issues from customers.
Provides remote support for network issues and escalates issues appropriately to CE, HIT and/or vendors.
Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
Develops and supports data/configuration backup processes, installation and upgrades of medical equipment, related servers and workstations.
Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
Evaluates incoming equipment and its documentation.
Documents these configurations for the Clinical Engineering Department and Client IT team.
Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
Monitors and evaluates proposed software revisions to medical equipment systems; actively tracks to ensure systems are being upgraded.
Supports other Clinical Engineering tasks, troubleshoots non-networked and integrated medical devices as needed.
Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement; acts as a System Administrator in partnership with Client IT and Clinical teams for these systems.
Performs other duties as assigned.
Works with clinical leadership, hospital IT, and vendors on new construction, renovation, and integration projects, helping to ensure all points of interoperability are considered.
Assists hospital IT to inventory, plan, maintain and manage LAN/WAN-based and integrated medical equipment network devices.
Collaborates with and reports out to the enterprise TRIMEDX CE CYBER program.
Ensures the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEX’ RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.
Serves as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI.
Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities.
Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.
Sets and meets realistic deadlines.
Forecasts changes and communicates current and projected issues to Client and Clinical Engineering management.
Develops service documentation, data maps and network layout diagrams, knowledge articles and/or instruction manuals for the support of integrated medical devices.
Provides technical instruction & training to others as needed or required.
Assists hospital in writing downtime plans on major systems where Clinical Engineering has ownership of the device.
Provides full life-cycle support on all integrated Medical Equipment within the system.
Maintain a clean and safe workplace.
Helps to create and foster an environment of innovation; works to identify and remove roadblocks, and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department.
Identifies, develops and serves all customers and stakeholders to the highest level of satisfaction, ensuring the highest level of customer satisfaction within the scope of responsibilities.
Consistently demonstrates excellent verbal & written communication skills, including the ability to brief department management on statuses and risks, best practices, roadblocks, timelines, etc.
Champions medical device integration projects at client sites and informs management of all situations out of the norm, especially those of an emergent nature or involving a negative impact on patient care.
Works with the team to continuously drive improvements in operational delivery and/or technical skills, including providing input into policies, processes and procedures related to clinical equipment and medical device networking.
Works with clinical leadership, hospital IT, and vendors on change management, downtimes, and disaster recovery procedures and processes for Clinical Engineering systems.
Works with clinical leadership and nursing and physician staff on quality-of-life improvements to Clinical Engineering-supported systems.
Represents Clinical Engineering systems in incident management, project intake, and security review meetings with clinical leadership.