Clinical Engagement Specialist

DocMatter Inc.

9d•$65,000 - $95,000

About The Position

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world, and we are hiring exceptional individuals that want to contribute to that mission. As a core member of our Clinical Engagement Team, you will be responsible for the tasks that sustain the health of our clinician networks and ensure alignment with our industry and society partners. DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. Our employees are passionate about elevating the practice of medicine, and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field!

Requirements

Bachelor’s degree required; life sciences or related STEM field
2+ years of post-grad work experience with direct clinician interaction in medicine, clinical research, healthcare, or life sciences
Proficiency with clinical and scientific content, with demonstrated ability to read and synthesize medical literature
Excellent written and verbal communication skills
Demonstrated empathy and sound judgment navigating diverse perspectives, priorities, and time sensitivities
Mission-driven to reduce variability of care and improve patient outcomes
Strong ability to understand and guide multidisciplinary clinical discussions
You are committed to improving patient outcomes by enabling real-time, expert collaboration in medicine.
You have an understanding of the business of medicine and can articulate the value of product-based applications for healthcare providers.
You are naturally curious, lead with empathy, have a strong orientation to detail, and can pivot seamlessly between the strategic and tactical.
You are a self-starter that functions with a high level of autonomy and pride in your work but enjoy the comradery of a team environment.
You demonstrate resilience and flexibility and are willing to roll up your sleeves to get results.
You work best in an environment that operates with the spirit of a start-up, with the stability of a solid product, business model, and delighted customers.

Responsibilities

Monitor daily discussions across assigned clinician networks to maintain high engagement, discussion quality, and clinical relevance
Lead phone calls and email exchanges with clinician thought leaders to facilitate their participation with white glove support
Cultivate KOL (Key Opinion Leader) relationships to sustain recurring, high-quality participation in the platform
Collaborate with Customer Success on quarterly reporting for our industry and society customers
Turn discussion trends and data into clear, actionable insights for internal teams and industry partners
Identify KPI drift, risks, and bottlenecks early and implement corrective actions to protect community health