Clinical Education & Quality Manager

Northwest Ambulance•Everett, WA

9h•$145,000 - $175,000

About The Position

The Clinical Education & Quality Manager owns clinical education, competency verification, and quality improvement across every station and license level, from EMT through Critical Care Transport RN. The manager designs and delivers training, verifies clinician competency, audits field care against protocols and standards of care, and uses findings to improve curricula and coordinate protocol revisions. This is a leadership role that also includes active patient care, field precepting, and staffing a CCT unit when operational needs require. The role may be filled by a Registered Nurse or Critical Care Paramedic; both pathways have identical authority and salary range, subject to the described scope-of-practice delegation for RN-specific determinations when hired under the paramedic pathway. The manager leads new-hire orientation and continuing education; maintains training calendars, the learning management system, course materials, exams, and the Field Training Officer program; and serves as QI Coordinator. The position designs and operates chart review, investigates clinical referrals and reports, develops and verifies remediation, and administers annual competency assessments, including critical care skills. It also standardizes the CCT program, serves as a clinical escalation point, partners with the Medical Program Director on protocols, supports controlled-substance processes, and evaluates clinical equipment. The role applies AI tools to education and quality work, validating generated content for clinical accuracy and protocol alignment, using approved secure platforms for any protected health information, training staff in responsible AI use, and evaluating potential tools. The manager supervises training personnel and FTOs, maintains credential and compliance records, and serves as a clinical liaison to state, county, regional, facility, and agency partners. The position maintains compliance with WAC 246-976, applicable RCW provisions, and accreditation standards. The stated estimated annual compensation is $145,000–$175,000. Benefits include medical, dental, and vision insurance; a 401(k) plan with employer match up to 5%; paid time off; and provided uniforms.

Requirements

Meet every requirement of either the Registered Nurse pathway or the Critical Care Paramedic pathway, as well as all requirements for all candidates.
Registered Nurse pathway: current, unrestricted Washington State RN license, or eligibility for licensure by endorsement before the start date.
Registered Nurse pathway: BSN, ADN plus a bachelor's degree in a related field, or active commitment to BSN completion within 24 months of hire.
Registered Nurse pathway: three or more years of critical care nursing in an ICU, ED, or equivalent high-acuity setting, including at least one year in critical care transport, ground or air.
Critical Care Paramedic pathway: current, unrestricted Washington State Paramedic certification under WAC 246-976, with county MPD approval for critical care or expanded scope, or documented eligibility before the start date.
Critical Care Paramedic pathway: CCP-C or FP-C through IBSC, or documented completion of an accredited critical care paramedic program such as CCEMTP; required at hire with no grace period.
Critical Care Paramedic pathway: associate's degree required.
Critical Care Paramedic pathway: five or more years as a certified paramedic, including three or more years in critical care or specialty care transport.
All candidates: two or more years in clinical education, training officer, preceptor, or clinical QI work, or three or more years directly supervising clinical staff.
All candidates: current BLS, ACLS, and PALS.
All candidates: NRP and TNCC, TCAR, or equivalent trauma certification within six months of hire.
All candidates: ICS-100 and ICS-200 within 90 days of hire.
All candidates: valid driver's license and acceptable driving record.
For candidates hired under Pathway B, RN-specific competency validation, preceptorship, and practice determinations are delegated in writing to a designated RN Clinical Educator, RN Field Training Officer, or the Medical Program Director; the manager remains accountable for designing, scheduling, documenting, and following through on those programs.

Nice To Haves

Critical Care Paramedic pathway: bachelor's degree in EMS, Education, Healthcare Administration, or a related field, or active commitment to completion within 24 months.
Registered Nurse pathway: CFRN, CTRN, or CCRN.
Critical Care Paramedic pathway: TP-C or additional IBSC certification.
Dual credentialing as an RN and Washington State Paramedic, in either order.
CAMTS/CAAS accreditation preparation or survey experience.
Master's degree in Nursing, Education, Healthcare Administration, or Public Administration.
Formal instructor credentials, such as AHA Instructor, EMS Instructor, or an accredited train-the-trainer program.
Prior experience writing or revising EMS patient care protocols under physician oversight.

Responsibilities

Build and run new-hire orientation for every discipline, including a dedicated RN pathway into the transport environment.
Own the continuing education program so clinicians can meet Washington DOH, NCQAC, and national certifying-body requirements internally.
Publish monthly training calendars and maintain the LMS and course content.
Write, administer, and score written and practical examinations.
Run the Field Training Officer program by selecting, training, calibrating, and evaluating FTOs; precept in the field.
Own the clinical side of the Quality Improvement Plan and serve as QI Coordinator.
Design and run the chart review program, including audit filters, sampling methodology, protocol-compliance tracking, and trend analysis by clinician, station, crew configuration, and call type.
Investigate clinical referrals, complaints, and occurrence reports; distinguish individual performance issues from system issues and route them appropriately.
Build remediation plans, deliver targeted retraining, verify correction, and document outcomes.
Design and administer annual competency assessments, including critical care skills such as hemodynamic monitoring, ventilator management, vasoactive infusions, advanced airway, blood products, and device transport.
Standardize the CCT program across stations, including practice, documentation, and equipment configuration.
Serve as the clinical escalation point for RN, Paramedic, and EMT staff.
Partner with the Medical Program Director on protocol development, annual review, and revision; manage rollout, training, and attestation for protocol changes.
Support the controlled-substances program through reconciliation procedures, record audits, staff training, and variance coordination.
Evaluate clinical equipment and make procurement recommendations.
Use AI tools to draft and update course content, case scenarios, simulation scripts, and exam items; review and validate outputs for clinical accuracy and protocol alignment.
Apply AI-assisted analysis to chart reviews to expand audit coverage, flag protocol deviations, and identify trends beyond manual sampling.
Ensure AI use complies with HIPAA and organizational data policy, using only approved, secured platforms for protected health information.
Develop and maintain guidance for appropriate AI use in education and QI, and train Training Specialists, Coordinators, and FTOs to use tools effectively and responsibly.
Evaluate AI tools for clinical education and quality applications and recommend adoption.
Supervise Training Specialists, Training Coordinators, and Field Training Officers.
Keep clinicians’ licenses, certifications, and credentials current and identify lapses before they affect staffing.
Maintain auditable training, competency, and continuing-education records.
Serve as clinical liaison to the Washington DOH Office of EMS & Trauma System, county MPD, regional EMS councils, receiving facilities, and partner agencies.
Maintain compliance with WAC 246-976, applicable RCW provisions, and accreditation standards.
Maintain an active patient-care role and staff a CCT unit when operational needs require.