Clinical Education & Quality Manager

Northwest Ambulance•Everett, WA

15h

About The Position

The Clinical Education & Quality Manager leads clinical education, competency verification, and quality improvement across every station and license level, from EMT through Critical Care Transport RN. The role designs and delivers training, verifies clinician competency, audits field care for protocol and standard-of-care compliance, and uses findings to improve curriculum and coordinate protocol revisions. It combines leadership and hands-on clinical work, including maintaining an active patient-care role, field precepting, and staffing a critical care transport unit when operational need requires. The role may be held by a Registered Nurse or a Critical Care Paramedic; both pathways carry identical authority and salary range, subject to the scope-of-practice provisions described in the posting. The manager leads new-hire and continuing education, examinations, the Field Training Officer program, chart review and clinical investigations, remediation, annual competency assessments, and standardization of the critical care transport program. The position serves as a clinical escalation point, partners with the Medical Program Director on protocols, supports controlled-substance processes, evaluates equipment, supervises education and field-training staff, and maintains clinician credentials and auditable training records. It also serves as a clinical liaison to state, county, regional, receiving-facility, and partner-agency stakeholders. The role applies AI tools to education and quality work, validating generated materials for clinical accuracy and protocol alignment, using approved secure platforms for any protected health information, training staff on responsible AI use, and evaluating potential tools. A candidate hired under the Critical Care Paramedic pathway does not hold RN scope of practice; RN-specific validation, preceptorship, and practice determinations are delegated in writing to a designated RN or the Medical Program Director, while the manager remains accountable for program design, scheduling, documentation, and follow-through.

Requirements

Meet every requirement of either the Registered Nurse pathway or the Critical Care Paramedic pathway, in addition to all requirements for candidates.
Registered Nurse pathway: Current, unrestricted Washington State RN license, or eligibility for licensure by endorsement before the start date.
Registered Nurse pathway: BSN, ADN plus a bachelor's degree in a related field, or an active commitment to complete a BSN within 24 months of hire.
Registered Nurse pathway: Three or more years of critical care nursing in an ICU, ED, or equivalent high-acuity setting, including at least one year in critical care transport, ground or air.
Critical Care Paramedic pathway: Current, unrestricted Washington State Paramedic certification under WAC 246-976, with county MPD approval for critical care or expanded scope practice, or documented eligibility before the start date.
Critical Care Paramedic pathway: CCP-C or FP-C certification through the IBSC, or documented completion of an accredited critical care paramedic program such as CCEMTP; required at hire with no grace period.
Critical Care Paramedic pathway: Associate's degree required.
Critical Care Paramedic pathway: Five or more years as a certified paramedic, including three or more years in critical care or specialty care transport.
Two or more years in clinical education, training officer, preceptor, or clinical QI work, or three or more years directly supervising clinical staff.
Current BLS, ACLS, and PALS.
NRP and TNCC, TCAR, or equivalent trauma certification within six months of hire.
ICS-100 and ICS-200 within 90 days of hire.
Valid driver's license and acceptable driving record.

Nice To Haves

Critical Care Paramedic pathway: Bachelor's degree in EMS, Education, Healthcare Administration, or a related field, or an active commitment to completion within 24 months.
CFRN, CTRN, or CCRN certification for the Registered Nurse pathway.
TP-C or additional IBSC certification for the Critical Care Paramedic pathway.
Dual credentialing as an RN and Washington State Paramedic, in either order.
CAMTS/CAAS accreditation preparation or survey experience.
Master's degree in Nursing, Education, Healthcare Administration, or Public Administration.
Formal instructor credentials, such as AHA Instructor, EMS Instructor, or completion of an accredited train-the-trainer program.
Experience writing or revising EMS patient care protocols under physician oversight.

Responsibilities

Build and run new-hire orientation for every discipline, including a dedicated Registered Nurse pathway into the transport environment.
Own the continuing education program so clinicians can meet Washington Department of Health, NCQAC, and national certifying-body requirements internally.
Publish monthly training calendars and maintain the learning management system and course content.
Write, administer, and score written and practical examinations.
Run the Field Training Officer program by selecting, training, calibrating, and evaluating FTOs, and precept clinicians in the field.
Own the clinical side of the Quality Improvement Plan and serve as QI Coordinator.
Design and run chart review processes, including audit filters, sampling methodology, protocol-compliance tracking, and trend analysis by clinician, station, crew configuration, and call type.
Investigate clinical referrals, complaints, and occurrence reports; distinguish individual performance issues from system issues and route them appropriately.
Build remediation plans, deliver targeted retraining, verify corrections, and document outcomes.
Design and administer annual competency assessments, including critical care skills such as hemodynamic monitoring, ventilator management, vasoactive infusions, advanced airway, blood products, and device transport.
Standardize the critical care transport program across stations, including practice, documentation, and equipment configuration.
Serve as the clinical escalation point for RN, Paramedic, and EMT staff.
Partner with the Medical Program Director on protocol development, annual review, and revision; own training, rollout, and attestation for protocol changes.
Support the controlled substances program through reconciliation procedures, record audits, staff training, and variance coordination.
Evaluate clinical equipment and make procurement recommendations.
Use AI tools to draft and update course content, case scenarios, simulation scripts, and exam items, and review and validate every output before use.
Apply AI-assisted analysis to chart review to expand audit coverage, flag protocol deviations, and identify trends that manual sampling might miss.
Ensure AI use complies with HIPAA and organizational data policy, including restricting protected health information to approved, secured platforms.
Develop and maintain AI-use guidance for education and QI staff, and train Training Specialists, Coordinators, and FTOs to use the tools effectively and responsibly.
Evaluate AI tools for clinical education and quality applications and make adoption recommendations.
Supervise Training Specialists, Training Coordinators, and Field Training Officers.
Keep clinician licenses, certifications, and credentials current and identify lapses before they affect staffing.
Maintain auditable training, competency, and continuing-education records.
Serve as clinical liaison to the Washington Department of Health Office of EMS & Trauma System, county MPD, regional EMS councils, receiving facilities, and partner agencies.
Maintain compliance with WAC 246-976, applicable RCW provisions, and accreditation standards.
Maintain an active patient-care role, precept in the field, and staff a CCT unit when operational need requires.