Clinical Education & Quality Manager

Northwest Ambulance•Everett, WA

6d•Hybrid

About The Position

This role consolidates clinical education, competency verification, and quality improvement functions, which are often handled by separate individuals in other organizations. The Clinical Education & Quality Manager is responsible for designing and delivering training, verifying clinician competence, auditing field performance against protocols and standards of care, and using findings to revise curriculum and protocols. The role spans all license levels, from EMT to Critical Care Transport RN. While a leadership position, it requires active patient care, field preceptorship, and staffing a CCT unit when needed, emphasizing credibility earned at the bedside. The position can be held by a Registered Nurse or a Critical Care Paramedic, with identical authority and salary range.

Requirements

Pathway A — Registered Nurse: Current, unrestricted Washington State RN license, or eligibility for licensure by endorsement before start date.
Pathway A — Registered Nurse: BSN, or an ADN plus a bachelor's in a related field, or active commitment to BSN completion within 24 months of hire.
Pathway A — Registered Nurse: Three+ years of critical care nursing in ICU, ED, or equivalent high-acuity setting, including at least one year in critical care transport (ground or air).
Pathway B — Critical Care Paramedic: Current, unrestricted Washington State Paramedic certification under WAC 246-976, with county MPD approval to practice at the critical care or expanded scope level (or documented eligibility before start date).
Pathway B — Critical Care Paramedic: CCP-C or FP-C through the IBSC, or documented completion of an accredited critical care paramedic program such as CCEMTP — required at hire, no grace period.
Pathway B — Critical Care Paramedic: Associate's degree required.
Pathway B — Critical Care Paramedic: Five+ years as a certified paramedic, including three+ years in critical care or specialty care transport.
Required of all candidates: Two+ years in clinical education, training officer, preceptor, or clinical QI work — or three+ years directly supervising clinical staff.
Required of all candidates: Current BLS, ACLS, and PALS.
Required of all candidates: NRP and TNCC, TCAR, or equivalent trauma certification within six months of hire.
Required of all candidates: ICS-100 and ICS-200 within 90 days of hire.
Required of all candidates: Valid driver's license and acceptable driving record.

Nice To Haves

CFRN, CTRN, or CCRN (Pathway A).
TP-C or additional IBSC certification (Pathway B).
Dual credentialing — RN plus Washington State Paramedic, in either order.
CAMTS/CAAS accreditation preparation or survey experience.
Master's in Nursing, Education, Healthcare Administration, or Public Administration.
Formal instructor credentials — AHA Instructor, EMS Instructor, or an accredited train-the-trainer program.
Prior experience writing or revising EMS patient care protocols under physician oversight.
Pathway B — Critical Care Paramedic: Bachelor's in EMS, Education, Healthcare Administration, or a related field preferred, or an active commitment to completion within 24 months.

Responsibilities

Build and run new hire orientation for all disciplines, including a dedicated RN pathway.
Own the continuing education program to meet WA DOH, NCQAC, and national certifying body requirements.
Publish monthly training calendars and maintain the Learning Management System (LMS) and course content.
Write, administer, and score written and practical exams.
Manage the Field Training Officer (FTO) program: select, train, calibrate, and evaluate FTOs, and precept in the field.
Own the clinical side of the Quality Improvement Plan and serve as QI Coordinator.
Design and run the chart review program, including audit filters, sampling methodology, protocol compliance tracking, and trending.
Investigate clinical referrals, complaints, and occurrence reports, differentiating individual performance issues from system problems.
Build remediation plans, deliver targeted retraining, verify correction, and document outcomes.
Design and administer annual competency assessments, including critical care skills.
Standardize the CCT program across all stations.
Serve as the clinical escalation point for RN, Paramedic, and EMT staff.
Partner with the Medical Program Director on protocol development, review, and revision, and manage rollout, training, and attestation.
Support the controlled substances program, including reconciliation, audits, training, and variance coordination.
Evaluate clinical equipment and make procurement recommendations.
Supervise Training Specialists, Training Coordinators, and Field Training Officers.
Ensure all clinicians' licenses, certifications, and credentials are current and catch lapses before they impact staffing.
Maintain auditable training, competency, and CE records.
Serve as clinical liaison to WA DOH Office of EMS & Trauma System, county MPD, regional EMS councils, receiving facilities, and partner agencies.
Maintain compliance with WAC 246-976, applicable RCW provisions, and accreditation standards.