Clinical Education & Quality Manager

Northwest Ambulance•Everett, WA

6d•$145,000 - $175,000•Hybrid

About The Position

This leadership position is responsible for clinical education, competency verification, and quality improvement within the organization. The role involves designing and delivering training, verifying clinician competence, auditing field performance through the QA/QI program, and using findings to revise curriculum and protocols. The position requires an active patient care role, including precepting in the field and staffing a CCT unit when needed. Credibility is built through both bedside experience and classroom instruction. The role can be held by a Registered Nurse or a Critical Care Paramedic, with identical authority and salary range for both pathways.

Requirements

Current, unrestricted Washington State RN license, or eligibility for licensure by endorsement before your start date (Pathway A)
BSN, or an ADN plus a bachelor's in a related field, or an active commitment to BSN completion within 24 months of hire (Pathway A)
Three+ years of critical care nursing in ICU, ED, or equivalent high-acuity setting, including at least one year in critical care transport (ground or air) (Pathway A)
Current, unrestricted Washington State Paramedic certification under WAC 246-976, with county MPD approval to practice at the critical care or expanded scope level (or documented eligibility before start date) (Pathway B)
CCP-C or FP-C through the IBSC, or documented completion of an accredited critical care paramedic program such as CCEMTP — required at hire, no grace period (Pathway B)
Associate's degree required (Pathway B)
Five+ years as a certified paramedic, including three+ years in critical care or specialty care transport (Pathway B)
Two+ years in clinical education, training officer, preceptor, or clinical QI work — or three+ years directly supervising clinical staff (Required of all candidates)
Current BLS, ACLS, and PALS (Required of all candidates)
Valid driver's license and acceptable driving record (Required of all candidates)

Nice To Haves

Bachelor's in EMS, Education, Healthcare Administration, or a related field preferred, or an active commitment to completion within 24 months (Pathway B)
NRP and TNCC, TCAR, or equivalent trauma certification within six months of hire
ICS-100 and ICS-200 within 90 days of hire
CFRN, CTRN, or CCRN (Pathway A); TP-C or additional IBSC certification (Pathway B)
Dual credentialing — RN plus Washington State Paramedic, in either order
CAMTS/CAAS accreditation preparation or survey experience
Master's in Nursing, Education, Healthcare Administration, or Public Administration
Formal instructor credentials — AHA Instructor, EMS Instructor, or an accredited train-the-trainer program
Prior experience writing or revising EMS patient care protocols under physician oversight

Responsibilities

Build and run new hire orientation for every discipline, including a dedicated RN pathway into the transport environment.
Own the continuing education program so clinicians can meet WA DOH, NCQAC, and national certifying body requirements internally.
Publish monthly training calendars; maintain the LMS and all course content.
Write, administer, and score written and practical exams.
Run the FTO program — select, train, calibrate, and evaluate Field Training Officers — and precept in the field yourself.
Own the clinical side of the Quality Improvement Plan and serve as QI Coordinator.
Design and run the chart review program: audit filters, sampling methodology, protocol compliance tracking, and trending by clinician, station, crew configuration, and call type.
Investigate clinical referrals, complaints, and occurrence reports; separate individual performance problems from system problems and route each correctly.
Build remediation plans, deliver targeted retraining, verify correction, and document outcomes.
Design and administer annual competency assessments, including critical care skills — hemodynamic monitoring, ventilator management, vasoactive infusions, advanced airway, blood products, and device transport.
Standardize the CCT program across all stations so practice, documentation, and equipment configuration don't depend on which crew or location a patient gets.
Serve as the clinical escalation point for RN, Paramedic, and EMT staff.
Partner with the Medical Program Director on protocol development, annual review, and revision — and own rollout, training, and attestation for every change.
Support the controlled substances program: reconciliation procedures, record audits, staff training, and variance coordination.
Evaluate clinical equipment and make procurement recommendations.
Supervise Training Specialists, Training Coordinators, and Field Training Officers.
Keep every clinician's licenses, certifications, and credentials current, and catch lapses before they affect staffing.
Maintain auditable training, competency, and CE records.
Serve as clinical liaison to WA DOH Office of EMS & Trauma System, the county MPD, regional EMS councils, receiving facilities, and partner agencies.
Maintain compliance with WAC 246-976, applicable RCW provisions, and accreditation standards.