Clinical Education Manager

Texas Health Action•Austin, TX

8d•$95,000

About The Position

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org. The Clinical Education Manager (CEM) provides leadership, oversight, and operational management of the organization’s clinical education and workforce competency program. The CEM functions as a clinical education leader and subject matter expert, supporting workforce development across all clinical disciplines including nursing, medical assistants, laboratory staff, and providers. This role is responsible for designing, implementing, and evaluating a comprehensive clinical education framework that ensures all clinical personnel maintain the knowledge, skills, and competencies required to deliver high-quality, evidence-based care. The role reports to the System Director of Clinical Quality (SDCQ), and collaborates closely with the Chief Medical Officer (CMO), Nursing Leadership, and Operations leadership to align education initiatives with regulatory requirements, quality improvement priorities, and strategic organizational goals.

Requirements

Nursing degree, BSN or higher with active RN or APRN licensure in the state of Texas.
AHA BLS for HCP required, instructor certification preferred.
Certification in Nursing Education or related field (required within 18 months of hire).
5+ years patient care experience in an outpatient clinic setting.
2+ years of experience in working with diverse populations, including LGBTQ+ and other marginalized populations.
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; Additional language abilities desirable.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Usually works forty (40) hours per week, some weekends may be required.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Must be able to multi-task, prioritize with strong time management skills.
Exceptional follow-through on tasks and assignments.
Must possess leadership qualities and be able to supervise and secure the cooperation of staff.

Nice To Haves

Experience in HIV prevention and treatment services, FQHC or STI/HIV testing and treatment clinic, preferred.
Has experience in clinical education or nursing leadership in the outpatient setting.
Is a super-user for AthenaOne EMR (or other EMR in the outpatient setting)
Master’s degree in Nursing Education or relevant nursing degree preferred.

Responsibilities

Develop, implement, and maintain a comprehensive clinical education and competency program for all direct patient care staff across Kind Clinic locations.
Establish standardized clinical training protocols, competency frameworks, and continuing education requirements aligned with organizational policies and regulatory standards.
Ensure clinical education programs support compliance with federal, state, and grant requirements including Ryan White, HRSA, DSHS, OSHA, CLIA, HIPAA, and applicable Texas regulations.
Monitor emerging trends, research, and advancements in clinical education and healthcare delivery and incorporate best practices into training programs.
Lead and maintain the preparation, facilitation, documentation, and evaluation of structured clinical training and competency validation activities across the organization for nursing, medical assistant, and laboratory staff, including direct observation, skills validation, and chart review.
Conduct ongoing education program evaluations, audits, and gap analyses to ensure training effectiveness.
Assess training needs for new and existing employees using competency assessments, performance data, and quality metrics.
Develop and maintain training materials including clinical manuals, job aids, competency checklists, and educational resources.
Provide direct instruction through classroom training, clinical simulation, skills labs, and in-clinic training environments.
Coordinate and deliver American Heart Association Basic Life Support (BLS) for Healthcare Providers certification and renewal for clinical staff.
Organize internal and external continuing education workshops, clinical training sessions, and professional development programs.
Provide coaching, remediation, and professional development plans when competency gaps are identified.
Maintain documentation of training completion, competency validation, and continuing education compliance.
Develop clinical staff as preceptors and mentors, serving as subject matter experts and internal educators to promote distributed clinical leadership.
Lead clinical onboarding and orientation programs for new clinical staff including Registered Nurses, Medical Assistants, and laboratory personnel. Delegating mentors/preceptors as appropriate while providing oversight and/or direct training.
Coordinate provider onboarding programs (APRN, PA, MD/DO), including training, workflow orientation, and 90-day clinical shadowing evaluations in collaboration with the Medical Director, Chief Medical Officer, and System Director of Clinical Quality.
Support the PAC Nurse Manager with nursing orientation, training, and competency evaluation processes.
Ensure onboarding programs include EMR competency, standardized clinical workflows, infection control practices, and regulatory compliance training.
Lead or support quality improvement initiatives related to clinical competency, training effectiveness, and patient safety outcomes.
Collaborate with the System Director of Clinical Quality, nursing leadership, and operations teams to integrate clinical education into quality improvement initiatives and patient safety efforts.
Participate in the development and revision of clinical policies, procedures, and standing delegation orders to ensure education programs reflect current regulatory requirements and evidence-based practice.
Serve as a liaison between frontline clinical staff and clinical informatics/technology teams to support adoption and optimization of clinical technologies and EMR systems.
Assist with clinical workflow training related to EMR configuration, documentation standards, and clinical decision support tools.
Participate in organizational committees, quality councils, and strategic planning initiatives related to clinical workforce development.
Represent the organization in professional forums, conferences, and external collaborations related to clinical education and workforce competency.
Promote best practices in HIV/STI prevention, treatment, and culturally competent care for LGBTQ+ and underserved populations.
Travel between clinic locations (approximately 25%) to conduct training, competency observations, and staff support.
Maintain all required professional licensure and certifications.
Other Duties as assigned.