Clinical Director

Thompson Child & Family Focus•Matthews, NC

5d•$75,000 - $90,000

About The Position

The Clinical Director, Residential, is responsible for clinical operational oversight and performance for Thompson’s Residential programs. Success is primarily measured through financial performance, staff retention and engagement, and program outcomes and quality. Program leaders are expected to model the Leadership Pipeline principles of a Leader of Others. The role uses a trauma-informed approach in daily work and interactions, applying CARE principles: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. The director leads and develops direct reports, supports recruitment and performance management, and helps ensure program objectives, clinical standards, and quality goals are met. Thompson provides prevention, mental health services, and foster care across the Carolinas, Florida, Tennessee, and Kentucky. Its programs serve children ages 0–18 and their families, virtually and in person, and are trauma-informed and evidence-based or evidence-informed. The organization’s values are Excellence, Innovation, Commitment, Caring, and Integrity.

Requirements

Valid driver’s license.
Meet credentialing, licensing, and privileging standards applicable to the programs led.
Master’s or doctoral degree and active clinical licensure in North Carolina; associate-licensed clinicians are not eligible.
At least 3 years of verified work experience as a high-performing individual contributor in a related field.
Exposure to leadership or management through project management, coordination, training, or leadership positions.
Capacity and coachability for future growth and development as a leader.
Ability to meet the physical requirements of the position, including walking, sitting, handling objects, reaching, talking, hearing, and performing tasks such as running, stooping, bending, climbing stairs, and lifting individuals.
Ability to control and rapidly extricate oneself and children or youths from buildings in an emergency, and to run as required to apprehend a fleeing youth.

Nice To Haves

Clinical supervisor license.
Passion for working with youth and adolescents.
Interest in making an impact on the lives of others and alignment with Thompson’s values.

Responsibilities

Use a trauma-informed approach in daily work and interactions, guided by the CARE principles.
Coach and provide feedback to direct reports to support their professional development and growth.
Set program objectives, define roles, and prioritize tasks for direct reports.
Communicate proactively in all directions to ensure program needs are met.
Recruit, interview, and select qualified program staff.
Conduct thorough, well-documented performance assessments of direct reports.
Address performance issues proactively and replace team members who consistently do not meet objectives.
Create an open, trusting environment that values teamwork and collaboration.
Comply with the agency’s Continuous Quality Improvement process to help meet program data and outcome goals.
Ensure internal and external clinical standards are met for records, documentation, and services.
Coordinate and liaise with internal and external stakeholders to represent the program and its needs.
Model professionalism, positivity, and teamwork across the organization.
Respond to and address client, parent, and guardian complaints or concerns.
Focus leadership time on annual planning, direct reports, performance management, team development, and recruitment.

Benefits

Three weeks of paid time off in the first year and 10 paid holidays.
Health, dental, and vision insurance options.
Short-term and long-term disability insurance options.
Life insurance options.
401(k) match.
Education reimbursement.
Referral bonus.
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
Eligibility to apply for the state loan repayment program, which repays up to $50,000 of student loans.
Paid time off for volunteering in the community.
Free EAP services.
Mileage reimbursement.
iPhone and laptop provided for eligible roles.
Multiple opportunities for growth.