Clinical Director

Peak Performance Physical Therapy, PLC•Lansing, MI

13d•Hybrid

About The Position

The Clinical Director role is multifaceted and pivotal in ensuring smooth operation and quality care delivery, while driving clinical excellence and fostering a culture of collaboration and continuous improvement across multiple clinics. Key responsibilities include: clinical leadership and management; financial management; patient experience and satisfaction; compliance and risk management; and community engagement and networking.

Requirements

Doctorate or Master's Degree in Physical Therapy from an accredited program.
Current state licensure as a Physical Therapist.
Minimum of 3 years of clinical experience in physical therapy, with 3 years of progressive leadership experience in a clinical or healthcare setting.
Strong clinical expertise and knowledge of evidence-based practice guidelines.
Demonstrated leadership abilities, including strategic planning, team building, and performance management.
Excellent communication, interpersonal, and problem-solving skills.
Ability to travel within the region as needed.

Responsibilities

Provide strong leadership to the clinical team, fostering a positive and collaborative work environment with regular staff meetings, performance evaluations, and professional development initiatives.
Develop and implement strategic plans to achieve clinic goals and objectives while continuously monitoring and evaluating the quality of patient care and outcomes, implementing improvements as necessary.
Oversee day-to-day clinic operations, including staffing, scheduling, and resource management while ensuring adherence to clinical protocols, best practices, and regulatory standards.
Develop and manage clinic budgets, ensuring financial viability and profitability.
Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses, taking corrective actions as needed.
Identify opportunities for revenue growth, such as expanding services or establishing partnerships with healthcare organizations.
Champion a patient-centered approach, focusing on delivering high-quality care and exceptional customer service.
Address patient concerns and complaints promptly, striving to resolve issues and improve satisfaction levels.
Implement initiatives to enhance the overall patient experience, from scheduling and intake procedures to treatment outcomes and follow-up care.
Ensure compliance with all relevant laws, regulations, and accreditation standards, such as HIPAA and Medicare guidelines.
Develop and enforce policies and procedures related to patient confidentiality, safety, and infection control.
Mitigate risks associated with clinical practice, including liability and malpractice concerns, through effective risk management strategies.
Build and maintain relationships with referring physicians, healthcare providers, and community organizations to promote the clinic's services.
Develop marketing strategies to attract new patients and expand the clinic's reach within the community.
Participate in networking events, health fairs, and educational seminars to raise awareness about the benefits of physical therapy and the clinic's expertise.