Clinical Director, Ambulatory Operations and Partnerships

St. Joseph's Healthcare Hamilton • Hamilton, ON

16d • Onsite

About The Position

Together with the Medical Co-leads, the Clinical Director provides leadership and strategic guidance to advance the Ambulatory Services portfolio as a prominent leader in clinical care, education, innovation and research. Within a collaborative leadership model, and in alignment with the mission, values and strategic directions of the organization, the Clinical Director sets the vision and operational plan for this portfolio, including volumes, fiscal resources and capital planning and enables our teams to continue to consistently provide innovative, high-quality patient care programs and services. The Clinical Director is responsible to foster a collaborative and inclusive work environment that is healthy, diverse, equitable and focused on continuous learning and improvement. Reporting to the Vice President Renal, Ambulatory Services and Clinical Support Programs, the Clinical Director is accountable for the effective and efficient operations of the Ambulatory Services portfolio at multiple locations across the City of Hamilton and beyond. The Clinical Director establishes partnerships and collaborates with community and regional providers, provincial agencies, funders, and other external key stakeholders.

Requirements

• Master’s degree in health administration, health discipline or related field
• Minimum five (5) years of experience in progressive management role with recent experience in Ambulatory Care preferred
• Proven ability to work in a collaborative leadership model with professional staff and health care leaders to align and advance the strategy of the organization within the Ambulatory Services portfolio
• Demonstrated ability to foster a learning environment, support innovation, and promote continuous improvement to support the delivery of exemplary care and services
• Established reputation as a consultative, collaborative leader with a coaching and mentoring style
• Demonstrated ability to build a culture of performance and accountability, with superior financial and statistical management abilities
• Demonstrated ability to establish effective interpersonal relationships and collaboration with interdisciplinary teams, departments, programs and external regional programs to deliver shared outcomes
• Proven ability to use sound judgment and critical thinking skills to make timely and effective decisions based on the wellbeing of patients, families and staff, and to function effectively during periods of rapid change and transition
• Superior interpersonal, team building, change management, oral and written communication skills
• Excellent customer service, negotiation and conflict resolution skills
• Demonstrated behaviours consistent with SJHH’s Mission, Vision and Values
• Demonstrated commitment to Equity, Diversity and Inclusion (EDI) practices that best support our diverse workforce in collaboration with the organization’s EDI Council and the Canadian Centre for Diversity and Inclusion

Nice To Haves

• Regulated Health Professional is an asset
• Leadership Excellence: Demonstrated ability to guide and motivate multidisciplinary teams, fostering trust, accountability, and high performance
• Strategic and Analytical Insight: Skilled in evaluating complex clinical and operational issues, identifying priorities, and making sound, evidence-informed decisions
• Financial Stewardship: Proven experience overseeing budgets, monitoring performance indicators, and ensuring responsible allocation of resources to support organizational goals
• Exceptional Communication: Strong verbal and written communication skills, with the capacity to convey clinical, policy, and operational matters clearly and with professionalism
• Collaborative Leadership: Ability to build effective partnerships and work seamlessly with internal teams, external stakeholders, and cross-sector colleagues at local and national levels
• Advanced Problem-Solving: Demonstrated capability to address conflicts, concerns, and operational challenges with fairness, consistency, and sound judgment

Responsibilities

• Provide leadership and strategic guidance to advance the Ambulatory Services portfolio as a prominent leader in clinical care, education, innovation and research
• Set the vision and operational plan for the Ambulatory Services portfolio, including volumes, fiscal resources and capital planning
• Enable teams to consistently provide innovative, high-quality patient care programs and services
• Foster a collaborative and inclusive work environment that is healthy, diverse, equitable and focused on continuous learning and improvement
• Accountable for the effective and efficient operations of the Ambulatory Services portfolio at multiple locations across the City of Hamilton and beyond
• Establish partnerships and collaborate with community and regional providers, provincial agencies, funders, and other external key stakeholders
• Participate as corporate Director On-Call

What This Job Offers

• Job Type: Full-time
• Career Level: Director