Clinical Customer Success Specialist - Vision Care
About The Position
This is an integral customer expansion role, operating as support to the national customer success leader within Vision Care, a fast-paced, growth-oriented, ambitious team in Baxter. The Clinical or (Customer) Success Specialists role requires phenomenal interpersonal skills, strong leadership, and a highly organized individual. Above all, we are seeking a team member that demonstrates a "customer first" mentality and solution focused approach. This is where you'll be an expert in your domain, responsible for working with our customers to drive solution adoption and expand our install base. Baxter's Vision Care team manages the RetinaVue Care Delivery Model which helps promote early detection and save vision loss in patients living with diabetes. You will collaborate cross-functionally with our sales partners and support teams to ensure customers are satisfied with the services they receive. In this role, covering your target region, with a virtual office, you will be focusing on high-level strategic expansion accounts. Your role will require that you work with cross functional teams in a global, connected organization.
Requirements
- Bachelor's degree preferred, high school diploma or GED required.
- Ophthalmology or clinical background required.
- 3+ years of customer facing experience in a sales and/or sales support capacity.
- 3+ years of life sciences experience with clinical experience preferred.
- Technical proficiency and ability to learn software programs and troubleshoot, including remote meeting platforms.
- Must live within the territory and be accessible to a major airport.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Nice To Haves
- Self-starter, customer focused, and intrinsically motivated.
- Engaging with Physicians/Clinicians while motivating change by articulating the value of our solution.
- Follow through and follow up.
Responsibilities
- Improving utilization of a pre-defined target list of large physician groups and IDNs which is expected to translate to customer advocacy and install base expansion.
- Focusing on the RetinaVue product with future opportunity for expansion.
- Being a leader in best practice workflows and effective at influencing customers to embrace the most effective & efficient deployment of our RetinaVue Care Delivery Model solution.
- Proactively engaging strategic accounts.
- Supporting the successful onboarding of new customers, ensuring they are positioned for success out of the gate.
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
