Customer Success Specialist

Terex Corporation•Austin, TX

8d•Remote

About The Position

The Customer Success Specialist is responsible for building and maintaining strong relationships with customers to ensure they achieve their desired outcomes while using the company’s products or services. This role focuses on customer onboarding, adoption, retention, and satisfaction by serving as a trusted advisor and primary point of contact.

Requirements

Bachelor’s degree in business, communications, or a related field preferred
2+ years of experience in customer success, account management, or a customer-facing role
Strong interpersonal and communication skills, both written and verbal
Ability to manage multiple accounts and priorities in a fast-paced environment
Problem-solving mindset with a proactive approach to customer needs
Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools preferred
Strong organizational and time management skills
Customer-focused attitude with a passion for delivering exceptional service
Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.
Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Expresses thoughts clearly, both orally and in writing, using good grammar.
Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.
Listens to understand input, feedback, and concerns.
Provides complete information in an open, honest, and straightforward manner.
Responds promptly and positively to questions and requests.
Works with other employees willingly and in a spirit of cooperation and teamwork.
Supports cooperation.
Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.
Cooperates fully with others to achieve organizational goals.
Is tactful, courteous, and considerate.
Embraces a positive outlook.
Is respected and trusted by others.
Identifies and communicates suggestions for work improvements.
Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible.
Performs root-cause analysis and implements viable, permanent solutions to problems.
Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.
Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.
Shares best practices with other employees across the business.
Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description.
Advises supervisor of concerns, problems, and progress of work in a timely manner.

Nice To Haves

Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools preferred

Responsibilities

Serve as the primary point of contact for assigned customers, fostering long-term relationships
Guide customers through onboarding and implementation processes to ensure successful adoption
Monitor customer usage and engagement, identifying opportunities to improve satisfaction and retention
Proactively address customer concerns and resolve issues in a timely and professional manner
Collaborate with sales, product, and support teams to advocate for customer needs and drive continuous improvement
Conduct regular check-ins, business reviews, and product training sessions with customers
Track key performance indicators (KPIs) related to customer health and success
Identify opportunities for account growth, including renewals and upselling, and partner with the sales team as needed
Maintain accurate records of customer interactions and activities in CRM systems
Travel up to 25% may be required.