Customer Success - Clinical Applications Specialist

InsightRX

1d•$120,000 - $150,000•Remote

About The Position

InsightRX is seeking a motivated, curious PharmD to join their Customer Success team as a Clinical Applications Specialist. This is a 100% remote position. The specialist will work directly with clinical pharmacy teams, administrators, and IT professionals at hospitals and health systems globally, assisting them in implementing and maximizing the use of InsightRX Nova and InsightRX Apollo. The role requires serving as a trusted clinical voice for customers, demonstrating fluency in pharmacokinetics, building credibility with experienced pharmacists, and enabling new sites to become confident and self-sufficient users of the software. The company values genuine curiosity about pharmacokinetics, AI, and the future of precision dosing. This role is expected to evolve with the company's growth, and they are looking for someone who wants to help shape future developments rather than just fill a fixed job description.

Requirements

PharmD
Genuine interest in or passion for pharmacokinetics. Deep expertise isn't required, we'll help you build it, but the curiosity has to be real
Demonstrated experience presenting to groups and communicating clearly under pressure
Experience working independently across multiple stakeholders (clinical, technical, administrative) to see a project through
Excellent oral and written communication skills
Comfort with ambiguity and a fast-moving, evolving environment. Priorities shift as we grow, and we're upfront about that

Nice To Haves

PGY1 +/- PGY2 residency training
A track record of completing long-term, multi-stage projects
Clinical expertise or strong clinical interest relating to our core offerings of pharmacokinetics, Infectious Diseases, and/or Bone Marrow Transplant/Oncology, and additional expertise or interest in anticoagulation, solid organ transplant, medication safety, and/or transitions of care.
Prior customer success, account management, or client-facing experience in a healthcare or health-tech setting
An interest in content creation: training videos, documentation, written material
Interest or experience in data science, AI/ML, or EHR integration
A creative streak. We've had team members contribute to everything from customer-facing design to conference presence, and we love when people bring their whole selves to work

Responsibilities

Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond
Lead onboarding for new hospital and health system customers, managing timelines and running formal training
Build clinical credibility; pharmacists want to know you speak their language before they'll engage with the tool
Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms
Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice
Lead live virtual training sessions presented to pharmacists learning how to use the software
Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products
Build and maintain training materials, documentation, and educational content for customers
Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively
Bring the customer's voice into Product, Sales, and Marketing conversations
Take initiative on projects beyond the core role. The people who thrive here tend to find, or create, opportunities in research, content, product feedback, events, and more