Clinical Customer Service Rep - SICU
About The Position
Make it happen at Hopkins. Clinical Customer Service Rep - SICU Full time – Evening shift – 40 hours. 3:00pm – 11:30pm The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures. The Surgical Intensive Care Unit (SICU - Zayed 9 East) at Johns Hopkins is an 18-bed unit with a diverse patient population receiving various types of surgeries in this ICU, including, Abdominal Transplant, Cardiac Surgery patients, GI Surgery, Trauma, Vascular Surgery, Ortho/Neuro Spine procedures and General Surgery. The SICU team is composed of a unit based multi-disciplinary team. Registered Nurses (RNs) in the SICU take great pride in providing high quality post-operative surgical care every day! Teamwork is the common thread to everything the SICU does, come join our team! What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!
Requirements
- High school diploma or equivalent required
- Active Nursing Assistant Certification (CNA) in Maryland is required.
- One year of clinical experience e.g., home care, outpatient, acute care (hospital preferred) technician experience during the most recent two years in a setting relevant to the unit; volunteer work as EMT or CRT may be considered.
- BLS CPR certification required: AHA, Red Cross, or Military Training Network accepted.
Benefits
- Full medical, dental, and vision plans
- Paid time off (PTO)
- Tuition reimbursement for you and your dependents
- Employee Referral Program Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
