Clinical Coordinator

Temple University•Philadelphia, PA

53d•$52,000 - $60,000•Onsite

About The Position

Temple University's Kornberg School of Dentistry is seeking a Program Coordinator. The Kornberg School of Dentistry, founded in 1863, is the second-oldest dental school in the U.S. and is a leader in dental education, research, community service, and healthcare. The school supports diverse educational programs and patient services, training ethical and innovative dental professionals. It boasts state-of-the-art facilities, including smart classrooms, digital dentistry labs, clinics, and a preclinical lab. Students can pursue postbaccalaureate, predoctoral, continuing education, and advanced education programs. Temple University offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, 11 paid holidays, tuition remission for eligible employees and dependents, and a generous retirement plan.

Requirements

Bachelor’s degree and at least 3 years related experience or dental assistant training and certificate from an accredited school.
Radiology certification from the state of Pennsylvania.
CPR certification.
Knowledge of Microsoft applications, spreadsheets and database software.
Ability to act and make independent decisions.
Excellent written and oral communication skills.
Excellent concentration and listening skills.
Demonstrated knowledge of office practices and operation of equipment.
Excellent organizational and interpersonal skills.
Ability to interact with a diverse population of students, faculty, staff, and patients.
Maintain a positive and objective customer service approach and attitude even when confronted with difficult situations.
Demonstrate initiative and flexibility.
Extreme attention to detail as well as confidentiality.
Thorough knowledge of office procedures and the ability to carry out instructions and follow somewhere diversified procedures.
Must have knowledge of Microsoft applications, spreadsheets and database software.
Ability to act and make independent decisions.
Must have excellent written and oral communication skills.
Excellent concentration and listening skills.
Demonstrated knowledge of office practices and operation of equipment.
Excellent organizational and interpersonal skills.
Ability to interact with a diverse population of students, faculty, staff, and patients.
Maintain a positive and objective customer service approach and attitude even when confronted with difficult situations.
Demonstrate initiative and flexibility.
Extreme attention to detail as well as confidentiality.
Thorough knowledge of office procedures and the ability to carry out instructions and follow somewhere diversified procedures.

Nice To Haves

Experience managing clinical operations in a Dental office setting.
Knowledge of billing procedures.

Responsibilities

Serve as Clinical Coordinator for all patient functions associated with the clinics and supervise clinical staff.
Manage scheduling of staff assignments, approval of time off or schedule changes, performance reviews, disciplinary actions, and training for clinical staff.
Act as the primary point of contact for patient concerns, questions, and care-related issues, ensuring timely and appropriate resolution.
Identify and address patient non-compliance with treatment recommendations, appointment requirements, or practice policies, escalating concerns to the orthodontist.
Coordinate the patient dismissal process when continued non-compliance or other circumstances warrant discontinuation of care.
Serve as a liaison between patients, families, orthodontists, and the clinical team to support effective communication and a positive patient experience.
Review treatment plans and financial records, determine patient payment status, and communicate this status to patients, residents, and faculty.
Prepare weekly reports on procedures completed in the clinic and payment status.
Manage all information using the school's electronic health record system.
Review needs for instruments and materials, order items as necessary, and ensure efficient use of resources.
Report on inventory status monthly to the Chair/Director.
Interface with faculty on courses of action based on collected data.
Assist with front desk functions of the clinic, including answering phones, greeting patients, scheduling appointments, performing billing functions, verifying insurance, preparing fee slips/receipts, and maintaining patient records.
Supervise Orthodontic Assistant staff, including performance reviews and disciplinary actions.
Schedule appointments in Axium.
Confirm patient appointments and pull patient charts prior to appointments.
Manage patients’ charts, records, payments, and files.
Prepare charts for new patients, assuring and verifying accuracy of information.
Maintain and update all charts for existing patients.
Research misplaced/lost patient records.
Maintain patient wait list, as needed.
Handle billing functions for the department, including preparation of fee slips and receipts; obtain, verify, and complete insurance forms for 3rd party carriers, assuring accuracy of information and attaching x-rays and/or other pertinent required information.
Send notices to patients on balances due as necessary.
May set up payment plans for patients.
Maintain record of residents’ progress and activities.
Prepare and present periodic reports as requested.
Compile various lists, including a listing of appointments scheduled for the day listing doctor’s name, patient’s name and type of procedure, materials inventory and utilization; and financial reports.
Work with other departments to ensure accuracy of information as needed.
Perform front desk activities for the clinic, greeting patients and visitors.
Check-in patients and announce their arrival.
Check patient out of Axium at the end of appointment.
Answer and screen telephone calls, taking messages and relaying information in a timely manner.
Schedule patient appointments with residents; schedule patients for x-rays as needed.
Assist with department policies and procedures as appropriate.
Resolve issues impacting the operations and/or outcomes of the clinics.
Recommend solutions to problems/issues.
Order supplies using TU Marketplace, etc., as needed.
Perform other duties as assigned.