Clinical Coordinator, LINK
About The Position
The Clinical Coordinator supervises Case Managers and ensures the use of Harm Reduction, Housing First, and other best-practice clinical interventions to provide high-quality care to clients. The role is responsible for ensuring client records comply with regulatory and agency standards. The Clinical Coordinator works primarily during business hours, Monday through Friday, and must be available outside those hours in emergencies or for special projects and initiatives. The position reports to the Assistant Director, Programs, Connect to Care. Breaking Ground operates supportive housing and programs intended to help people experiencing homelessness obtain and maintain permanent housing.
Requirements
- NYS Licensed Masters Social Worker (LMSW) license.
- At least 3 years of experience with related populations.
- Thorough clinical understanding of service delivery concepts and structures, including Housing First, client-centered Motivational Interviewing, Harm Reduction, and behavioral and medical health systems.
- Ability to access and negotiate the full range of services for recipients.
- Experience with crisis intervention, including risk assessments and incident management.
- Ability to work successfully with a wide range of internal and external stakeholders.
- Demonstrated ability to work in a fast-paced environment with multiple priorities.
- Ability to delegate and motivate staff to achieve deliverables.
- Strong verbal and written communication skills with diverse populations and stakeholders.
- Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and ability to learn new programs.
Nice To Haves
- Previous supervisory and administrative experience.
- Bilingual.
Responsibilities
- Supervise a team of Case Managers and provide regular, structured supervision meetings for direct reports.
- Promote effective case management strategies grounded in Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing, and trauma-informed care.
- Develop and oversee implementation of individual service plans; ensure client contact and progress are documented comprehensively and promptly.
- Interview and assess potential clients and evaluate client functioning.
- Provide clinical direction and leadership, troubleshoot challenges, and develop strategies for client engagement and challenging behaviors.
- Promote a staff and resident culture that prioritizes housing placement as a measure of success and helps ensure clients are ready for placement.
- Supervise and conduct case conferences.
- Coordinate care with multiple service providers, particularly outreach teams.
- Collaborate with outreach teams to help individuals succeed in transitional housing and avoid returning to homelessness.
- Support and guide front-line staff in managing difficult situations and de-escalating conflict.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
