Clinical Coordinator, LINK

Breaking Ground • New York, NY

7d

About The Position

The Clinical Coordinator, LINK, reports to the Assistant Director, Programs, Connect to Care. The role supervises Case Managers and ensures the use of Harm Reduction, Housing First, and other best-practice clinical interventions to provide high-quality care. The Clinical Coordinator is responsible for maintaining client records in compliance with regulatory and agency standards.

The position works primarily during business hours, Monday through Friday, with availability outside business hours in case of emergencies or for special projects and initiatives. The Clinical Coordinator provides clinical direction and leadership, oversees service planning and documentation, coordinates care with service providers, and supports staff in managing difficult situations and de-escalating conflict.

Requirements

• NYS Licensed Masters Social Worker (LMSW) required.
• Minimum 3 years of experience with related populations.
• Thorough clinical understanding of relevant service delivery concepts and structures, including Housing First, client-centered Motivational Interviewing, Harm Reduction models, and behavioral and medical health systems.
• Ability to access and negotiate the full range of services for recipients.
• Experience with crisis intervention, including risk assessments and incident management.
• Ability to work successfully with a wide range of internal and external stakeholders.
• Demonstrated success working in a fast-paced environment with multiple priorities.
• Ability to delegate and motivate staff to achieve deliverables.
• Ability to communicate verbally and in writing with diverse populations and stakeholders.
• Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams.
• Familiarity with Access-based databases and ability to learn new programs.

Nice To Haves

• Previous supervisory and administrative experience.
• Bilingual.

Responsibilities

• Supervise a team of Case Managers and provide regular, structured supervision meetings for direct reports.
• Promote effective case management strategies based on Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing, and trauma-informed care models.
• Develop and oversee implementation of individual service plans, ensuring client-contact and progress documentation is comprehensive and timely.
• Interview and assess potential clients.
• Provide clinical direction and leadership to the program; troubleshoot, problem-solve, and develop strategies for client engagement and challenging behaviors.
• Promote a staff and resident culture that emphasizes housing placement as a measure of success and ensure clients are ready for housing placement.
• Assess and evaluate client functioning.
• Supervise and conduct case conferences.
• Coordinate care delivery with multiple service providers, particularly outreach teams.
• Collaborate with outreach teams to help individuals succeed in transitional housing and avoid returning to homelessness.
• Support and guide front-line staff in managing difficult situations and successfully de-escalating conflict.
• Maintain client records in compliance with regulatory and agency standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager