Clinical Coordinator, Outreach
About The Position
Breaking Ground operates nearly 4,000 units of housing across New York City, as well as housing in upstate New York and Connecticut. Its programs and services help people experiencing street homelessness access housing and support, including through the Street to Home outreach program and transitional housing resources. Reporting to the Assistant Director, Programs, Outreach, the Clinical Coordinator supervises Case Managers and promotes the use of Harm Reduction, Housing First, and other best-practice clinical interventions to provide high-quality client care. The coordinator is responsible for ensuring client records comply with regulatory and agency standards. The role works primarily during business hours, Monday through Friday, with availability outside those hours for emergencies or special projects and initiatives.
Requirements
- NYS Licensed Masters Social Worker (LMSW).
- At least 3 years of experience with related populations.
- Thorough clinical understanding of service delivery concepts and structures, including Housing First, client-centered Motivational Interviewing, Harm Reduction, and behavioral and medical health systems.
- Ability to access and negotiate the full range of services for recipients.
- Experience with crisis intervention, including risk assessments and incident management.
- Ability to work successfully with a wide range of internal and external stakeholders.
- Demonstrated ability to work in a fast-paced environment with multiple priorities.
- Ability to delegate and motivate staff to achieve deliverables.
- Verbal and written communication skills for working with diverse populations and stakeholders.
- Proficiency with Microsoft Office Suite programs, including Word, Excel, Outlook, and Microsoft Teams.
- Familiarity with Access-based databases and ability to learn new programs.
Nice To Haves
- Previous supervisory and administrative experience.
- Bilingual ability.
Responsibilities
- Supervise a team of Case Managers and provide regular, structured supervision meetings for direct reports.
- Promote effective case management strategies based on Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing, and trauma-informed care models.
- Develop and implement individual service plans, and ensure client contact and progress are documented comprehensively and on time.
- Interview and assess potential clients and evaluate client functioning.
- Provide clinical direction and leadership, troubleshooting and developing solutions related to client engagement and challenging behaviors.
- Promote a staff and resident culture that emphasizes housing placement as a measure of success, and ensure clients are ready for housing placement.
- Supervise and conduct case conferences.
- Coordinate care with multiple service providers, particularly outreach teams.
- Work collaboratively with outreach teams to help individuals succeed in transitional housing and avoid returning to homelessness.
- Support and guide frontline staff in managing difficult situations and de-escalating conflict.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
