Clinical Coordinator

Piedmont HealthCare PA•Statesville, NC

25d

About The Position

The Clinical Coordinator manages daily clinical-area operations and coordinates staff activities and schedules to maximize office performance. The position supports office staff, encourages training, evaluates opportunities for improvement, and helps implement changes in healthcare. Working with the Office Manager, Director of Operations, Administration, Business Services, physicians, and staff, the Clinical Coordinator helps ensure a positive office environment and the best possible patient experience. The role supervises employees as assigned and reports to the assigned Manager or physician and the Director of Operations. The position oversees patient flow and clinical assessment, supports staffing and employee development, coordinates office procedures, and helps maintain supplies, equipment, and facilities. It also supports marketing activities, quality-care initiatives, compliance with OSHA, HIPAA, and corporate policies, professional development, communication, and customer service. The work is performed in a normal office environment and involves sitting and standing associated with that environment.

Requirements

High school diploma or GED.
Certified Medical Assistant or higher clinical certification required.
Knowledge of organization policies and procedures, practice procedures, computer systems and applications, medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation, and sentence structure sufficient to answer correspondence and prepare reports.
Skills in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating a variety of office equipment and computer programs.
Ability to read, interpret, and apply policies and procedures.
Ability to communicate clearly and effectively, prioritize multiple requests, and interact effectively with patients, medical and administrative staff, and the public.
Ability to sit and stand as associated with a normal office environment.

Nice To Haves

Associate degree preferred; in exchange for an associate degree, 1–2 years of medical office experience is stated.
Supervisory experience preferred.
At least one year of experience in a healthcare setting preferred.
Allergy experience preferred.

Responsibilities

Manage daily operations in the clinical area and coordinate work activities and schedules.
Promote a positive, helpful attitude toward patients, personnel, and physicians.
Administer front-office policies and procedures consistently with the organization’s mission, vision, and values.
Assist in developing, implementing, and evaluating clinical policies, goals, and objectives.
Investigate and resolve complaints and inform the Office Manager, physician, or Director of Operations about unusual problems.
Work with physicians and staff to create an optimal patient experience.
Oversee patient flow and ensure timely check-in and check-out, accurate demographic information, and efficient, cost-effective processes.
Coordinate clinic activities and staff work assignments.
Direct clinical assessment of patients.
Inspect rooms for cleanliness and comfort.
Ensure appropriate staffing levels and coordinate recruiting, hiring, orientation, training, evaluation, and discipline with relevant leaders and Human Resources.
Promote employee morale, engagement, development, and office growth through approved activities, in-services, seminars, and classes.
Perform job functions across areas of responsibility and cover office workstations as needed to avoid disruptions to patient flow.
Ensure appropriate cross-training of office personnel to cover absences and changes in patient flow.
Work with the Office Manager and Administration to determine office marketing needs.
Manage inventory of administrative and clinical supplies, including drugs, solutions, and equipment, and maintain narcotics records.
Coordinate with responsible personnel or advisors to arrange facility and equipment preventive maintenance.
Adhere to OSHA standards and guidelines.
Implement office policies and procedures to serve the patient population and adapt to staffing needs.
Promote best-practice procedures for Meaningful Use initiatives and quality care, meeting or exceeding group goals.
Develop and maintain PAR-level inventory controls for office supplies.
Liaise between the Office Manager, Administration, and staff to support consistent procedures; keep manuals updated and provide clear basic-procedure instructions for PRN personnel.
Prepare reports as requested by the Office Manager, Administration, Business Services, or Accounting Department.
Maintain strict confidentiality, including for patient and personnel information.
Participate in professional development to stay current with healthcare trends and practices.
Ensure the highest level of customer service and comply with Corporate Compliance and HIPAA guidelines.
Communicate with the Office Manager and Administration to support consistent front-office policies and procedures across the system.
Attend at least 80% of Office Manager meetings and participate in committees and departmental meetings as requested.
Collaborate with peers to foster teamwork throughout the organization.