Clinical Coordinator

Harbor•Bowling Green, OH

About The Position

Harbor is seeking a Clinical Coordinator for its Bowling Green team. The Clinical Coordinator is a direct service provider who promotes inter- and intradepartmental coordination and collaboration to support effective operations of an assigned client-centered team. The role provides direct services, ensures appropriate coverage for service needs, supports staff growth and development, and facilitates communication across teams. This is a full-time position of 40 hours per week. It is office-based, with work provided remotely and in the field when necessary to support team needs. Travel may involve driving an agency vehicle and transporting clients or driving a personal vehicle for work. The role involves exposure to confidential information and potential exposure to behavioral, crisis, and environmental situations. The position is non-union.

Requirements

Master's degree in counseling, social work, or a related behavioral or mental health field from an accredited college or university; based on agency and team needs, a bachelor's degree with a current LSW and two years of supervisory or administrative experience may be considered.
Two years of experience providing direct clinical care, including individual therapy.
Proficiency with computers, including Microsoft Office 365 (Outlook, Word, and Excel), electronic health records, and virtual meeting platforms.
Experience providing services to diverse populations across varying ages and diagnoses.
Ability and willingness to complete American Society of Addiction Medicine (ASAM) assessments and related training requirements.
Ohio license to practice as a social worker (LSW or LISW) or counselor (LPC or LPCC), maintained in active good standing.
Obtain Health Officer certification within six months of employment.
Obtain CPR/First Aid and NCI/CPI certifications within 90 days of employment.
Valid driver's license, acceptable driving record, and proof of personal auto insurance sufficient to be deemed insurable by Harbor's vehicle insurance carrier.
Willingness to work flexible hours to meet department needs.

Nice To Haves

Licensure in chemical dependency, or demonstrated experience and training in treating substance use disorders in addition to mental health licensure.
Experience serving people with multiple lived experiences, including severe and persistent mental health diagnoses, substance use disorders, youth, and adults, in a community mental health center.

Responsibilities

Coordinate team coverage to meet client service needs, including staff schedule changes, coverage for absences and planned time off, and immediate assistance with client needs.
Provide individual and group supervision as assigned and review clinical documentation for co-signature as assigned.
Provide clinical consultation, respond promptly and professionally to emergencies, and provide pre-screening services as needed.
Demonstrate leadership that supports team members in achieving expected productivity, efficiency, effectiveness, and quality of client care.
Coordinate team meeting agendas in Harbor's approved format and track and follow up on transfers and referrals to support successful linkages within and across teams.
Provide individual, family, and/or group counseling for assigned mental health and/or substance abuse disorder clients, including diagnostic and ongoing assessments, case management, treatment planning, and discharge planning.
Follow Harbor telehealth policies and procedures and use Harbor-authorized or provided equipment and software when providing telehealth services to clients in their homes.
Complete and submit clinical documentation in Harbor's required format and in accordance with Harbor policy.
Meet or exceed Harbor's billable direct service expectations.
Manage caseloads effectively, facilitating internal and external referrals when indicated and keeping open inactive cases at no more than 10% of the total caseload.
Work flexible hours to meet department needs.
Respond promptly to client and agency communications through email, phone, Teams, or other department-designated channels.
Stay current with trends and developments related to job competencies, including evidence-based practices for day treatment curricula and other services.
Apply knowledge of mental health and substance use disorder symptoms and treatment to assist clients with co-occurring disorders.
Maintain professionalism and confidentiality in accordance with HIPAA, 42 CFR Part 2, and applicable state and local laws.
Participate in meetings, committees, and agency initiatives as appropriate and approved by the supervisor.
Hire, train, supervise, and evaluate assigned staff.
Provide coaching, performance management, and disciplinary action as needed.
Hold regular one-to-one meetings with direct reports and routine team meetings to support alignment and communication.
Preserve confidentiality in personnel matters.
Ensure compliance with the union contract when supervising union positions.
Use information technology systems and software effectively and in accordance with organizational standards and security protocols.
Exercise sound judgment, plan and prioritize work, seek and use supervision and feedback, manage time and leave according to policy, and perform additional duties as assigned.