Clinical Coordinator

Ethos Veterinary Health•Vancouver, WA

48d•$18 - $24•Onsite

About The Position

We're a busy 24/7 emergency and specialty veterinary hospital just outside Portland, OR, looking for an experienced veterinary professional to join our team as a Clinical Coordinator. If you thrive in a fast-paced clinical environment, enjoy supporting and developing others, and are passionate about maintaining high standards of patient care and team collaboration, this role is built for you. The Clinical Coordinator will provide an outstanding client experience by facilitating communication between clients, referral veterinarians, and the clinical team. This role fosters positive relationships with clients and the referral community, building trust and confidence in the practice. The coordinator advocates for clients and pets by understanding their needs and ensuring timely, clear communication regarding patient care. This position supports all hospital departments, including Emergency & Critical Care, helping maintain smooth operations and exceptional service.

Requirements

High school diploma, GED, or higher education.
Must be able to obtain a Veterinary Medication Clerk's License upon hire and keep active throughout the entirety of employment.
1-2 years of veterinary medicine experience is required.
Prior experience in customer or client services.
Excellent communication skills.
Excellent computer skills.

Responsibilities

Assist in creating and transcribing medical records for patients.
Communicate with clients concerning estimates, discharges, patient history, current financial status of bill, wait times, and patient updates, and other client communication when appropriate.
Collaborate with departments to avoid patient care delays and keep the client informed of any unexpected wait times.
Assist in answering overflow phone calls.
Assist in patient care when appropriate.
Discharge patients and assist in completing medical records.
Ensure patient records are received from and sent to primary care veterinarians or appropriate parties.
Assist in financial records, charge auditing, and billing.
Assist in creating estimates and continued care plans.
Participate in patient rounds.
Monitor memos, call backs, lab results, and follow up for patients within the assigned department.
Assist Emergency veterinarians with transfer requests from referral hospitals.
Assist Client Services Coordinators with daily operations as needed.
Attend departmental and hospital meetings as scheduled.
All employees will be scheduled and expected to work rotating holiday shifts in the emergency and critical care department.
Performs other job duties as assigned.