Clinical Coordinator

Illinois Bone and Joint Institute LLC•Arlington Heights, IL

10d•$21 - $24

About The Position

The Clinical Coordinator acts as a liaison between an assigned physician and patients and families, staff, primary care physicians and other specialists, attorneys, and vendors. The coordinator ensures physician schedules meet the physician’s protocols and needs and support effective patient care, coordinates incoming physician-related calls, and may assist with coordinating the physician’s personal responsibilities so professional workday requirements are met. The role supports physician communications, patient scheduling, chart and correspondence preparation, records requests, insurance pre-certifications, and other administrative functions. It also includes maintaining physician credential and CME files, assisting with special projects, handling certain payments and related documentation, and maintaining a clean and safe work environment. The position works primarily indoors and may require occasional outdoor travel by automobile. IBJI is an orthopedic group practice serving northern Illinois and northwest Indiana. Its services include imaging, pain management, surgical and non-surgical care, rheumatology, physical and occupational therapy, wellness, sports training, and walk-in orthopedic care.

Requirements

High school diploma or equivalent.
Valid Illinois Driver’s License.
Ability to type 40 words per minute with good spelling ability.
Computer literacy and knowledge of business software and equipment.
Knowledge of basic medical terminology.
Ability to communicate verbally and in writing in English.
Excellent phone and people skills.
Ability to keep up in a fast-paced work environment.
Ability to stand or sit for extended periods and tolerate extended periods in the same sitting position.
Ability to hear telephonic communication and speak English.
Ability to perform repetitive hand movements for computer data entry.
May require occasional outdoor travel by automobile.

Nice To Haves

Pain management experience preferred.

Responsibilities

Respond to incoming calls and identify and route requests to the appropriate physician or staff member for resolution.
Obtain charts and reports related to diagnostic tests and therapies, discuss issues with physicians, relay physician information to patients or requestors, and complete chart notes as appropriate.
Register new and established patients and assist with appointment scheduling.
Arrange legal depositions and ensure patient records are available beforehand.
Prepare charts before clinic hours and obtain missing test results, dictation, or other documentation as needed.
Send prescriptions for therapies and prepare return-to-work notes, gym notes, and other requested documentation.
Compose and type non-patient-visit letters and correspondence for the physician.
Open and distribute physician or department mail.
Provide workers’ compensation carriers with updated patient status.
Complete handicap parking permits, jury duty requests, school or physical education excuse notes, disability forms, and similar documents.
Prepare physician on-call schedules and coordinate schedule changes.
Secure required releases and copies of medical information for patient pickup; work with copy services and monitor requests to ensure records are mailed on time.
Maintain an orderly file of physician credentials and CME credits.
Work on special projects and secure insurance pre-certifications as requested for services such as MRI, physical therapy, Synvisc, injections, and surgery.
Process payments received for depositions and record subpoenas by completing forms for the Revenue Cycle department and noting receipt in the chart.
Maintain a clean and safe work environment.
Perform other duties as assigned.